Workforce Scheduling Analyst II

Job Overview

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Must be authorized to work in the U. S. without the need for employment-based visa sponsorship now or in the future.

Job Description

Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT.

Position Purpose: Analyzes the contact center's workload to build resourcing and optimize scheduling plans to meet business objectives and goals. Analyzes some complex scheduling information and develops staffing recommendations.

decentralized queue strategy and evaluates how this strategy may impact key performance metrics and staffing plans such as service level, average speed of answer, and contact center staff adherence Analyzes and evaluates key performance metrics, such as service level, average speed of answer, and contact center staff adherence, to identify areas for improvement and make data- driven recommendations Assesses contact center staff’s productivity and prepares feedback for contact center supervisory staff Maintains accurate records of contact center staff’s schedules, time off requests, and other staffing-related information Ensures scheduled (e.

g.

, daily, weekly) and ad-hoc reports on the effectiveness and efficiencies of contact center Assists in developing policies and procedures for the workforce management unit Performs other duties as assigned Complies with all policies and standards Education/Experience: Requires a Bachelor's degree and 2 – 4 years of related experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position. Ability to prioritize, perform independent decision making, and manage time effectively preferred.

Key Responsibilities

• Position Purpose: Analyzes the contact center's workload to build resourcing and optimize scheduling plans to meet business objectives and goals.
• Develops staffing schedules to ensure maximum efficiency of resources to meet customer demand Analyzes and evaluates contact center patterns, including volumes, trends, and contact center productivities and identifies unexpected absences, deviations from schedules, and other operational disruptions Evaluates results of forecasted contact center workload to build resourcing and scheduling plans to meet business objectives Analyzes data using a centralized vs.
• decentralized queue strategy and evaluates how this strategy may impact key performance metrics and staffing plans such as service level, average speed of answer, and contact center staff adherence Analyzes and evaluates key performance metrics, such as service level, average speed of answer, and contact center staff adherence, to identify areas for improvement and make data- driven recommendations Assesses contact center staff’s productivity and prepares feedback for contact center supervisory staff Maintains accurate records of contact center staff’s schedules, time off requests, and other staffing-related information Ensures scheduled (e.g., daily, weekly) and ad-hoc reports on the effectiveness and efficiencies of contact center Assists in developing policies and procedures for the workforce management unit Performs other duties as assigned Complies with all policies and standards Education/Experience: Requires a Bachelor's degree and 2 – 4 years of related experience.
• Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
• Ability to prioritize, perform independent decision making, and manage time effectively preferred.

Required Skills and Qualifications

• Must be authorized to work in the U.S.
• 100% Remote Must be available to work a full-time, 40-hour schedule within operating hours of Monday–Saturday, 7:00 AM to 8:00 PM EST.
• decentralized queue strategy and evaluates how this strategy may impact key performance metrics and staffing plans such as service level, average speed of answer, and contact center staff adherence Analyzes and evaluates key performance metrics, such as service level, average speed of answer, and contact center staff adherence, to identify areas for improvement and make data- driven recommendations Assesses contact center staff’s productivity and prepares feedback for contact center supervisory staff Maintains accurate records of contact center staff’s schedules, time off requests, and other staffing-related information Ensures scheduled (e.g., daily, weekly) and ad-hoc reports on the effectiveness and efficiencies of contact center Assists in developing policies and procedures for the workforce management unit Performs other duties as assigned Complies with all policies and standards Education/Experience: Requires a Bachelor's degree and 2 – 4 years of related experience.
• Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
• Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.

Benefits and Perks

• As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
• Pay Range: $27.02 - $48.55 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.
• Benefits may be subject to program eligibility.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Centene Corporation is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.