Technical Support Specialist

Job Overview

freshlycommerce. com/ At Freshly Commerce, we're on a mission to build the logistics brain for commerce.

Today, we help 25,000 Shopify brands simplify gnarly workflows like inventory, bundling, and order fulfillment (for even the world's largest brands like Sennheiser, Godiva, YAMAHA, and Stanley Drinkware).

Job Description

Tomorrow, we'll deliver intelligent automation that feels like an on-site operations team so merchants can focus on building their brand. We're a fully-remote and bootstrapped company with teammates around the world.

We love what we do and love who we build for. We're a small team of 9 (3 Support specialists) who amplify each other's work by working closely together: dev with support, support with marketing, and so on.

We're curious, kind, scrappy yet rigorous, and highly intentional. If this sounds like the type of team you'd like to be a part of, we'd love to hear from you.

About this role In this role, you'll have significant ownership of your work, make impactful decisions daily, and report directly to the founders. This is a full-time remote position open to candidates in all timezones.

Support is the foundation of everything we do. Our apps have consistently maintained high ratings on the Shopify App Store because our support team genuinely cares about helping merchants succeed.

We hire slowly and keep the bar high, so the people you work with every day will be some of the best you’ve worked with. You'll be joining a small but growing support team, where we all wear many hats.

Key Responsibilities

• .freshlycommerce.com/ At Freshly Commerce, we're on a mission to build the logistics brain for commerce.
• Tomorrow, we'll deliver intelligent automation that feels like an on-site operations team so merchants can focus on building their brand.
• We love what we do and love who we build for.
• We're a small team of 9 (3 Support specialists) who amplify each other's work by working closely together: dev with support, support with marketing, and so on.
• Support is the foundation of everything we do.
• Our apps have consistently maintained high ratings on the Shopify App Store because our support team genuinely cares about helping merchants succeed.
• As one of our early support hires, you'll get to know our products inside and out and become a go-to expert on how things work under the hood.
• You'll be joining a small but growing support team, where we all wear many hats.

Required Skills and Qualifications

• You listen closely, ask the right questions, and know how to turn a frustrating situation into a positive experience.
• You stay calm when the product evolves and enjoy picking up new knowledge as you go.
• Strong communication skills, especially in writing.
• You care about getting the small things right, because they add up to a better experience.
• Experience Previous experience in technical support at a SaaS or tech company Familiarity with HelpScout or other ticketing systems Hands-on knowledge of front-end development (HTML, CSS, browser dev tools) Working understanding of REST APIs and common data formats like JSON or XML Comfort with debugging using Chrome DevTools, especially for browser or front-end issues Knowledge of how HTTP and DNS work Experience reading API documentation and troubleshooting third-party integrations or custom app setups Some exposure to GraphQL APIs Bonus experience Shopify theme development and Liquid: Knowing how themes interact with app blocks, line item properties, and cart/checkout logic helps when diagnosing visual or UX issues on merchant stores.

Benefits and Perks

• You enjoy working on tricky issues and figuring out what's actually going on, not just treating the symptoms.
• Experience Previous experience in technical support at a SaaS or tech company Familiarity with HelpScout or other ticketing systems Hands-on knowledge of front-end development (HTML, CSS, browser dev tools) Working understanding of REST APIs and common data formats like JSON or XML Comfort with debugging using Chrome DevTools, especially for browser or front-end issues Knowledge of how HTTP and DNS work Experience reading API documentation and troubleshooting third-party integrations or custom app setups Some exposure to GraphQL APIs Bonus experience Shopify theme development and Liquid: Knowing how themes interact with app blocks, line item properties, and cart/checkout logic helps when diagnosing visual or UX issues on merchant stores.
• $1,000 annual workspace stipend for laptop, headphones, or that standing desk you've been eyeing.
• Flexible vacation policy.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Freshly Commerce is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.