Technical Solutions Consultant - Americas

Job Overview

Hi, I’m John and I’m the Head of Professional Services at Ashby . One of my favorite aspects of Ashby is our operating principle of Continuous Improvement .

Coupled with our principle of caring deeply about our customers, we often find ourselves wondering, “How can we deliver a more impactful customer experience? ”. That’s why I’m thrilled to be hiring for our new Solutions Consultant function!

Job Description

You’ll bring both product expertise and a consultative mindset, playing a critical role in implementations and integrations.

Collaborate with Product to surface emerging technical pain points for exploration and stay ahead of new product capabilities that inform our customer engagements.

Key Responsibilities

• Coupled with our principle of caring deeply about our customers, we often find ourselves wondering, “How can we deliver a more impactful customer experience?”.
• As a member of our growing Professional Services team (within Ashby’s Customer Success organization), you’ll have the opportunity to ensure customers have the technical support they need to fully optimize their use of Ashby, helping them build deeper integrations and more effective workflows.
• About the Role This role sits at the intersection of Customer Success, Product, and Support - bridging deep technical acumen with strong customer-facing skills.
• You’ll serve as a subject matter expert (SME) on complex product areas and integrations, working hands-on with customers via live engagements and expanding our team’s technical delivery capabilities.
• What you’ll do: Serve as a post-sales technical SME on complex product integrations, including enterprise identity and access management (IAM), workplace integrations, and custom APIs, supporting both internal teams and customers during implementations, early access product releases, and advanced configurations.
• Lead customer-facing technical engagements , including discovery sessions, best practice consulting, and hands-on configuration of technical workflows.
• Enable our Technical Support team to focus on break/fix issues for existing configurations while you work upstream with customers to design and launch those configurations.
• Execute solutions explored in pre-sales conversations to ensure continuity between customer expectations and delivered outcomes.

Required Skills and Qualifications

• Coupled with our principle of caring deeply about our customers, we often find ourselves wondering, “How can we deliver a more impactful customer experience?”.
• About the Role This role sits at the intersection of Customer Success, Product, and Support - bridging deep technical acumen with strong customer-facing skills.
• Have prior experience as a Solutions Consultant, Sales Engineer, Technical Implementation Specialist, or Product Manager, working with a complex SaaS product.
• We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process.
• We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Ashby is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.