Technical Customer Support (English + Spanish and/or Portuguese) UTC-4 / UTC-5
Job Overview
chat The Role We’re looking for a Technical Customer Support Specialist to join our team! In this role, you’ll be the first point of contact for our customers, helping them via chat and email (no phone calls).
You’ll assist with inquiries, troubleshoot issues, and ensure a smooth customer experience. The position is fully remote.
Job Description
Fluency in Spanish and/or Portuguese : This position implies exchanging with numerous of our LATAM customers. Technical knowledge : You don’t need to be a developer, but a solid understanding of tech concepts (e. g. , HTML/CSS) is required.
This isn’t a “learn on the job” role, come prepared! Team spirit : Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. You’ll fit right in if you value teamwork and fostering a positive work environment.
Experience : Familiarity with customer support software is a plus, but not mandatory. Communication soft-skills : We are looking for someone who understands the difference between a good support experience, and a great one.
Crisp cares for its customers and we are not just about closing tickets. We exchange, listen and challenge our customers on their requests to always ensure we help them progress and leverage Crisp as best possible. What Makes Crisp Special?
Everyone does support : even our developers contribute to customer support, keeping everyone connected to our users’ needs. No meetings : Say goodbye to unnecessary meetings and focus on meaningful work.
No personal KPIs : We trust you to do great work without micromanagement or performance pressure. Who Can Apply? Must be located within the UTC-4 or UTC-5 timezone . Immediate availability is a plus.
Key Responsibilities
- .chat The Role We’re looking for a Technical Customer Support Specialist to join our team!
- Experience : Familiarity with customer support software is a plus, but not mandatory.
- Communication soft-skills : We are looking for someone who understands the difference between a good support experience, and a great one.
- Everyone does support : even our developers contribute to customer support, keeping everyone connected to our users’ needs.
- No personal KPIs : We trust you to do great work without micromanagement or performance pressure.
Required Skills and Qualifications
- You’ll assist with inquiries, troubleshoot issues, and ensure a smooth customer experience.
- What We’re Looking For Fluency in English is mandatory : English is our primary working language, so strong written and verbal communication skills are essential.
- Technical knowledge : You don’t need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required.
- Experience : Familiarity with customer support software is a plus, but not mandatory.
- Communication soft-skills : We are looking for someone who understands the difference between a good support experience, and a great one.
- Must be located within the UTC-4 or UTC-5 timezone .
Work Location and Schedule
This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.
About the Company
Crisp is the organization connected with this listing. USAJobs.Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.
Application Notes
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