Support Technician

Job Overview

General information Requisition # R68656 Locations USA-VA-McLean Posting Date 06/12/2026 Security Clearance Required TS/SCI w/ Poly Remote Type Onsite Time Type Full time & Requirements Unlock the secrets of intelligence with MANTECH!

Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech.

Job Description

Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with MANTECH!

Collaborate with cross-functional IT teams-including network, systems engineering, and application development-to restore services and address complex problems.

Key Responsibilities

• MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join our team in McLean, VA .
• In this role, you will work collaboratively in a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0–2 incidents and requests, supporting IT infrastructure and mission-critical applications with thorough problem identification and follow-up.
• Responsibilities include, but are not limited to: Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking.
• Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support.
• Provide user support and basic training for common applications, system procedures, and office productivity tools.
• Manage user accounts, access permissions, and perform special administrative tasks while maintaining clear documentation and adhering to security protocols.
• Work required shift from 9:30 AM to 6:00 PM as part of a coverage team operating 24x7 support, to include holidays.
• Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.

Required Skills and Qualifications

• General information Requisition # R68656 Locations USA-VA-McLean Posting Date 06/12/2026 Security Clearance Required TS/SCI w/ Poly Remote Type Onsite Time Type Full time & Requirements Unlock the secrets of intelligence with MANTECH!
• Work required shift from 9:30 AM to 6:00 PM as part of a coverage team operating 24x7 support, to include holidays.
• Minimum Qualifications: High School Diploma with 6+ years of experience, an Associate’s Degree with 4+ years of experience, or a Bachelor’s Degree with 2+ years of experience.
• Experience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications.
• Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging techniques.
• Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.
• Preferred Qualifications: Related work experience in a technical help desk position.
• Special non-commercial systems administrator experience (access management/file transfer).

Benefits and Perks

• Familiarity with TCP/IP, general networking issues, virus scanning services, and desktop/laptop/peripheral support.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

ManTech is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.