Support Representative I

Job Overview

About Paytient: We’re on a mission to help people better access and afford care. Every day, millions of people, and their loved ones, need to see a doctor.

For most of us, that moment is an uncertain one - we’re unsure of what’s wrong, who to go to, how long it’ll take to be seen, when we’ll feel better, and what it’ll cost.

Job Description

Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care.

Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan.

This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans.

Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care.

The Mission: Why Paytient Exists At Paytient, we believe that the cost of care should never be the reason someone goes without it.

We are a healthcare-focused company building a world where people can access and pay for the care they need without the burden of high-interest debt. As a Support Representative, you are on the front lines of this mission.

Key Responsibilities

• We’re looking for passionate, collaborative builders to join our team and help us create a future where everyone can more easily access and afford care.
• We are a healthcare-focused company building a world where people can access and pay for the care they need without the burden of high-interest debt.
• As a Support Representative, you are on the front lines of this mission.
• The Role: Advocate Support & Member Care We support a dual ecosystem: Advocates (the professionals at our health plan partners who help seniors navigate benefits) and Paytients (the members actually using our cards to pay for care).
• Your Journey: M3P Specialist: You will start by supporting our Medicare Prescription Payment Plan (M3P).
• HPA Evolution: Once you have mastered the M3P product, you will train to support our Health Payment Account (HPA) product, working directly with members to manage their interest-free payment plans and resolve transaction issues.
• Mission-Driven Support: Provide clear, professional, and empathetic guidance via phone and email.
• You’ll work closely with our Product Technical Support (PTS) team to escalate bugs and improve our tools.

Required Skills and Qualifications

• You provide the technical expertise and human empathy required to make the healthcare system work better for everyone.
• Candidates must reside within a 30-mile radius of our office.
• In office work is required 3x a week.
• Full attendance during the training period is required.
• If you want to use your technical skills to solve real-world healthcare problems, you belong here.

Benefits and Perks

• The Role: Advocate Support & Member Care We support a dual ecosystem: Advocates (the professionals at our health plan partners who help seniors navigate benefits) and Paytients (the members actually using our cards to pay for care).
• Compensation Target: $17.00 - $20.00 per hour Benefits We Offer for Full-Time Roles: Medical, dental and vision insurance $4,400 annual HSA contribution Paytient Health Payment Account (HPA) Monthly lifestyle spending stipend Five weeks of annual PTO Week-long fully paid 'summer break' for all employees!
• Ten weeks of bonding leave for new parents Two weeks of caregiver leave Employer paid short-term and long-term disability 401k plan access with a 4% employer match Stock options in Paytient ...and more!

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Paytient is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.