Sr. Manager, Success Operations

Job Overview

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U. S.

, people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses.

Job Description

If making an impact inspires you, join us. Imagine what we’ll build together. About the Success Operations Team Success Operations shapes how Thumbtack’s Success organization runs.

We design the strategies, programs, and processes that help pros and customers realize value quickly and predictably.

Our team partners across Sales, Success, Service, Partnerships, Product, Data Science, and Finance to create clarity, alignment, and an operating rhythm that keeps the marketplace healthy.

Our work ensures the Success organization operates consistently, scales effectively, and delivers meaningful impact for both sides of the marketplace. About the role We are looking for a Sr.

Key Responsibilities

• Imagine what we’ll build together.
• We focus on building reliable processes, defining clear success metrics, generating insights that guide decisions, and driving the cross functional execution needed to improve marketplace outcomes.
• Our work ensures the Success organization operates consistently, scales effectively, and delivers meaningful impact for both sides of the marketplace.
• Manager of Success Operations to own the strategy, tooling, and process that support our frontline teams across Manual Ops, Partnership Experiments, and the broader Experiments function that serves all of Success, plus the supply health model and levers that keep pro supply ready as more partners come online.
• You’ll lead a team of senior operations analysts and report to the Director of Success Operations.
• This role is about bringing structure to chaos: you're comfortable working in a highly entrepreneurial, highly ambiguous, highly versatile environment and building new processes from the ground up, rather than optimizing an already steady-state program.
• You will also shape team capabilities, leadership effectiveness, and talent decisions required to scale this work across Success.
• Lead execution across Success, Partnerships, Product, Data Science, and Finance, resolving dependencies and adapting priorities as partner volume and supply needs change.

Required Skills and Qualifications

• Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience.
• You will also shape team capabilities, leadership effectiveness, and talent decisions required to scale this work across Success.
• Oversee the supply health model, dashboard, and levers, directing where to acquire, reactivate, or adjust pricing and job-fit while giving leaders a clear view of coverage, gaps, and required actions.
• In order to be successful, you must bring 7+ years in Customer Success Operations, Marketplace Operations, Revenue Operations, Business Operations, or similar roles, including experience managing senior individual contributors.
• Experience in a two-sided marketplace, gig economy platform, or fast-moving consumer/SMB ecosystem, ideally one that was supply-constrained or required balancing supply and demand.
• Hands-on experience shipping an AI-enabled workflow or automation in an operations context, including the judgment to know when automation isn't the right call.
• For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $171,700 - $222,200 For candidates living in all other US locations, the expected salary range for this role is currently $161,500 - $209,000 Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
• We put as much craftsmanship into candidate safety as we do into the hiring experience itself.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Thumbtack is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.