Senior Renewals Manager

Job Overview

About the role NetBox Labs is growing fast, and it’s time to build a renewal system that scales: repeatable, forecastable, commercially consistent, and light on manual admin.

You'll own the commercial conversation on our transactional and mid-market renewals, from quote to signed order, and co-lead the commercial side of our largest renewals alongside our CSMs.

Job Description

You'll also own the mechanics behind every renewal and build the system that makes the whole motion predictable. This role is for a builder who can also carry a conversation.

You will design the process, be responsible for maintaining our best-in-class gross retention rate, and automate the busywork. Where this role sits Clear lanes are what make this work, so we'll spell them out.

Renewal commercial ownership lives with you: the contract, the uplift, and getting it signed on time. Expansion and upsell stay with our Account Executives.

Our CSMs own value attainment and spot expansion opportunities, then bring in the AE for that conversation.

What you'll own The commercials of renewals Own the commercial conversation on transactional and mid-market renewals end to end: quote, uplift, negotiation, signed order.

Co-lead the commercial side of Strategic and Enterprise renewals with our CSMs, who remain the relationship owner and in the room. Apply consistent uplift and discounting discipline across the base, so the outcome doesn't swing depending on who runs the deal.

Key Responsibilities

• About the role NetBox Labs is growing fast, and it’s time to build a renewal system that scales: repeatable, forecastable, commercially consistent, and light on manual admin.
• You'll own the commercial conversation on our transactional and mid-market renewals, from quote to signed order, and co-lead the commercial side of our largest renewals alongside our CSMs.
• You'll also own the mechanics behind every renewal and build the system that makes the whole motion predictable.
• This role is for a builder who can also carry a conversation.
• You will design the process, be responsible for maintaining our best-in-class gross retention rate, and automate the busywork.
• Co-lead the commercial side of Strategic and Enterprise renewals with our CSMs, who remain the relationship owner and in the room.
• Forecastability and instrumentation Make our renewal forecast something leadership can trust week to week.
• Build the reporting and cadence that surface at-risk renewals early, with enough lead time to act.

Required Skills and Qualifications

• We use HubSpot and Pylon; deep experience with either is a plus, and the ability to pick up new tools quickly is a must.
• Nice to have Experience with technical or infrastructure products, or selling to technical buyers.
• Experience with a support platform (we use Pylon) and a data warehouse for reporting.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

NetBox Labs is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.