Senior QLab Support Specialist (half time)

Job Overview

app/ Figure 53, a Baltimore-based software company, is hiring a part-time Senior QLab Support Specialist.

We are looking for a candidate with both high-level technical expertise in QLab and the ability to provide clear, generous, and friendly support to our customers. Our flagship product, QLab, is used to control audio, video, and lighting for live performance.

Job Description

(But you, our future teammate, already know that! ) All customer support for our products is conducted via email. We are looking for an additional team member to help answer any licensing and technical QLab questions our customers send us.

This position requires 20 hours of work a week, and includes benefits such as a generous paid vacation policy, health insurance, profit sharing after one year, and a SIMPLE IRA with matching contributions. We are a fully remote company.

You must be based in the US, with a slight preference for those based in Maryland, New York, California, or Wisconsin. Much of our success stems from taking care of our customers with exceptional support and responsiveness.

We feel grateful for our customers, and we try to keep the principles of patience, gratitude, respect, and expertise driving our interactions with them. Our support team is devoted to problem-solving in a kind and generous spirit.

We provide deep technical knowledge, and also bring a curiosity, dedication, and genuine compassion for customers to our work. We often work as a team to solve difficult issues.

Experience with QLab at a moderate or expert level. (At least a year or two of actual hands-on experience with QLab. ) Compassion, empathy, and an ability to convey a friendly and supportive tone via email.

Key Responsibilities

• .app/ Figure 53, a Baltimore-based software company, is hiring a part-time Senior QLab Support Specialist.
• We are looking for a candidate with both high-level technical expertise in QLab and the ability to provide clear, generous, and friendly support to our customers.
• (But you, our future teammate, already know that!) All customer support for our products is conducted via email.
• Much of our success stems from taking care of our customers with exceptional support and responsiveness.
• Our support team is devoted to problem-solving in a kind and generous spirit.
• While experience with sound is absolutely a plus, we are specifically looking for a candidate with experience in one or more of the following areas: Lighting Stage Management Video Broadcasting Product licensing Required Skills The successful applicant will have all of the following skills: Superb writing skills.
• (At least a year or two of actual hands-on experience with QLab.) Compassion, empathy, and an ability to convey a friendly and supportive tone via email.
• Willingness to learn Figure 53’s complex licensing system and ultimately provide support to customers about that system.

Required Skills and Qualifications

• You must be based in the US, with a slight preference for those based in Maryland, New York, California, or Wisconsin.
• We provide deep technical knowledge, and also bring a curiosity, dedication, and genuine compassion for customers to our work.
• While experience with sound is absolutely a plus, we are specifically looking for a candidate with experience in one or more of the following areas: Lighting Stage Management Video Broadcasting Product licensing Required Skills The successful applicant will have all of the following skills: Superb writing skills.
• Experience with QLab at a moderate or expert level.
• (At least a year or two of actual hands-on experience with QLab.) Compassion, empathy, and an ability to convey a friendly and supportive tone via email.
• A willingness to learn, adaptability, attention to detail, and problem solving skills.
• You’ve experienced a technical rehearsal.
• Basic macOS administration skills.

Benefits and Perks

• This position requires 20 hours of work a week, and includes benefits such as a generous paid vacation policy, health insurance, profit sharing after one year, and a SIMPLE IRA with matching contributions.
• Bonus Point Skills While no one person will be an expert in all of these things, any of the following skills would impress us: Professional (or high-level) experience as a technician, designer, director, or stage manager.
• Availability during periods which are typically busy for professional theatre: September-early November, February-March Familiarity and experience with Github Salary and Benefits All full- and half-time employees at Figure 53 are paid based on the same annual salary.
• 25 paid vacation days, unlimited unpaid vacation days (with notice and permission), and paid federal holidays plus the week between Christmas and New Years off.
• SIMPLE IRA retirement plan with employer contribution matching Free health insurance for you, your spouse, and your dependents, including an HRA for out-of-pocket spending.
• Vision and dental insurance are included because teeth and eyes are also part of your body.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Figure 53 is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.