Senior Product Manager, AI Receptionist

Job Overview

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business.

Job Description

Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive.

Take a look at how we (and YOU) can make that happen . We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact.

Do our values match? Read through our story and what we value the most . Our team values and celebrates our diverse backgrounds. Being open about and what we do allows us to do the best work of our lives.

We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. Boulevard is the client experience platform purpose-built for salons, spas, medspas, and wellness businesses.

More than 5,000 businesses use Boulevard - processing over $5 billion in payments annually. We've raised $188M in funding and are scaling fast, with growing ambitions in enterprise and multi-location operators.

Every salon, spa, and medspa deserves a front desk that never misses a call, never drops a message, and always knows what to say.

Key Responsibilities

• Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business.
• Boulevard's AI Receptionist is building that - agentic AI that handles client communication across voice and text so businesses can grow faster, operate leaner, and deliver an exceptional experience every time.
• Represent the customer You'll develop genuine fluency with how self-care businesses manage client communication today - what they trust, what they fear, what they'd delegate in a heartbeat and what they'd never let out of human hands.
• WHAT YOU'LL BRING 5–8 years in product management with experience in B2B2C or both B2C and B2B environments - you understand what it means to serve a business and their end customer simultaneously Experience shipping AI-powered products - you know how to shape how AI behaves, design for when it falls short, and earn user trust over time LLM fluency - enough hands-on familiarity with LLMs and prompt design to partner credibly with engineering without needing a translator AI-native in your own practice - you're using tools like Claude daily, running side projects, and staying genuinely close to how the technology is evolving Strong voice-of-customer instincts - you've built products for users who are skeptical of automation and know how to design for trust Data fluency - you're comfortable defining metrics, pulling your own analysis, and building the case for roadmap bets with evidence Cross-functional leadership - you've influenced engineering, design, and data teams without relying on authority, and you've kept multiple workstreams moving in parallel Clear communication - you can translate complex AI product decisions into terms that resonate with business owners, cross-functional partners, and leadership alike PREFERRED Experience with conversational AI, voice interfaces, or messaging products Experience in vertical SaaS or services-industry platforms Familiarity with AI quality evaluation - you've thought about how to measure and improve AI conversation quality, not just ship it A genuine affinity for small businesses - you understand their constraints and what it takes to earn their trust WHY THIS ROLE MATTERS The AI Receptionist is one of Boulevard's highest-visibility bets.
• This role is a rare opportunity to build an AI product that has a direct, tangible impact on how thousands of small businesses show up for their clients - at a company that's well-funded, growing fast, and early enough in its AI journey that this PM will genuinely shape the direction.
• Family planning resources and specialized support programs.

Required Skills and Qualifications

• Boulevard provides the first and only client experience platform for appointment-based, self-care businesses.
• Boulevard is the client experience platform purpose-built for salons, spas, medspas, and wellness businesses.
• Boulevard's AI Receptionist is building that - agentic AI that handles client communication across voice and text so businesses can grow faster, operate leaner, and deliver an exceptional experience every time.
• Define what great AI-powered client communication looks like You'll develop a deep point of view on where AI should handle interactions autonomously, where it should hand off to staff, and how to make that transition seamless - including how conversations maintain continuity across channels, how fallback behaviors are designed when AI can't resolve something, and how the overall experience feels coherent whether a client is talking to AI or a human.
• WHAT YOU'LL BRING 5–8 years in product management with experience in B2B2C or both B2C and B2B environments - you understand what it means to serve a business and their end customer simultaneously Experience shipping AI-powered products - you know how to shape how AI behaves, design for when it falls short, and earn user trust over time LLM fluency - enough hands-on familiarity with LLMs and prompt design to partner credibly with engineering without needing a translator AI-native in your own practice - you're using tools like Claude daily, running side projects, and staying genuinely close to how the technology is evolving Strong voice-of-customer instincts - you've built products for users who are skeptical of automation and know how to design for trust Data fluency - you're comfortable defining metrics, pulling your own analysis, and building the case for roadmap bets with evidence Cross-functional leadership - you've influenced engineering, design, and data teams without relying on authority, and you've kept multiple workstreams moving in parallel Clear communication - you can translate complex AI product decisions into terms that resonate with business owners, cross-functional partners, and leadership alike PREFERRED Experience with conversational AI, voice interfaces, or messaging products Experience in vertical SaaS or services-industry platforms Familiarity with AI quality evaluation - you've thought about how to measure and improve AI conversation quality, not just ship it A genuine affinity for small businesses - you understand their constraints and what it takes to earn their trust WHY THIS ROLE MATTERS The AI Receptionist is one of Boulevard's highest-visibility bets.
• For a self-care business, the front-of-house experience - answering calls, responding to texts, knowing when to bring a human in - is where client relationships are made or broken.
• Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.
• are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Benefits and Perks

• Boulevard is the client experience platform purpose-built for salons, spas, medspas, and wellness businesses.
• Compensation At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role.
• ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.
• Take a break whenever you need with our flexible vacation day policy.
• Equity: get ahead on the ground floor and grow with Boulevard.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Boulevard is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.