Senior Manager, Customer Success - Strategic Accounts

Job Overview

The Company Medely is a high-growth series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools.

With the support of top-tier investors, Medely has quickly become a go-to platform for healthcare professionals to instantly access high-paying jobs with the freedom and flexibility to work when and where they want.

Job Description

As a fully remote team of sharp, collaborative, and entrepreneurial individuals, we are dedicated to redefining the way healthcare workers and facilities work together to provide for patients.

We are looking for passionate and skilled professionals to join our team and help us take on tough challenges in this fast-expanding healthcare industry segment. Join us in our mission to transform the healthcare staffing industry and improve patient lives!

Compensation: $175,000 - $194,000 OTE (base + commission at plan).

This role will strengthen how we segment, engage, and create value for customers across our Strategic and Growth portfolios.

Key Responsibilities

• The Company Medely is a high-growth series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools.
• With the support of top-tier investors, Medely has quickly become a go-to platform for healthcare professionals to instantly access high-paying jobs with the freedom and flexibility to work when and where they want.
• The Role We are looking for a Senior Manager of Customer Success to lead our Strategic and Growth teams.
• You will empower a team of Customer Success Managers to build proactive, value-driven partnerships with post-acute and outpatient facilities - strengthening retention, identifying expansion opportunities, and delivering measurable customer outcomes.
• Why This Role Exists As Medely’s SMB customer base grows, we need a leader who can build a more scalable and consistent Customer Success approach without losing the quality of our customer relationships.
• What You’ll Own Reporting to the Senior Director of Customer Success, you will lead a team of Strategic and Growth CSMs responsible for managing small- and medium-sized books of business.
• You will refine the team’s retention and expansion strategy, develop repeatable playbooks, and use customer insights, performance data, and market trends to guide priorities.
• You will also coach and develop CSMs, translate broader company strategy into clear team execution, and help strengthen Medely’s presence within the healthcare community.

Required Skills and Qualifications

• We are looking for passionate and skilled professionals to join our team and help us take on tough challenges in this fast-expanding healthcare industry segment.
• Occasional local and overnight travel may be required for client meetings, industry engagement, and market-development activities.
• Who You Are You bring 4+ years of people-management experience in Customer Success or Account Management, ideally leading teams in a high-volume or SMB environment.
• Bachelor’s degree or bring equivalent practical experience.
• You know how to scale Customer Success without reducing it to reactive support or routine check-ins; experience in healthcare technology, SaaS, workforce marketplaces, or EMR ecosystems is a plus.
• Why Medely: Benefits & Perks Competitive Compensation: Based on experience and performance Long-term Incentives: 401k Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance Flexibility: We believe that work/life balance is important, so we offer flexible and unlimited PTO Paid parental leave Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally!

Benefits and Perks

• Why Medely: Benefits & Perks Competitive Compensation: Based on experience and performance Long-term Incentives: 401k Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance Flexibility: We believe that work/life balance is important, so we offer flexible and unlimited PTO Paid parental leave Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally!

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Medely is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.