Senior Forward Deployed Engineer - Public Sector

Job Overview

Tines is the intelligent workflow company that powers some of the world's most important workflows. Tines has been supporting IT and security teams from a diverse range of customers, including Canva, Reddit, SAP, Coinbase, Mars, Fin (Intercom), and McKesson.

Tines 3B, launched in 2026, is the next generation of Tines – a single, secure environment for every team’s apps, agents and automations. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service.

Job Description

This flexibility enables our customers to achieve their highest-priority goals faster. Tines has security woven into its DNA, and our platform is secure and private by design. At Tines, we're driven by our values of Simplicity, Speed, and Soundness.

We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

This is a remote role that must be based in EST in the United States. About the Role You'll join as a founding member of Tines’ forward deployed team, embedded directly with our public sector and federal customers to drive transformational AI adoption.

You own the full arc of a customer's success: from deepening adoption and enabling stakeholders through to discovering new opportunities where the platform can create measurable business impact.

You’ll show customers the art of what's possible and ensuring the value delivered today is only the beginning. You'll be the person customers trust most to make the Tines’ platform work for them in practice.

We expect our FDEs to operate autonomously, thrive in ambiguity and represent us at the highest level inside customer environments.

Key Responsibilities

• Tines has been supporting IT and security teams from a diverse range of customers, including Canva, Reddit, SAP, Coinbase, Mars, Fin (Intercom), and McKesson.
• We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity.
• Your job is to realize maximum potential for Tines’ customers and to ensure every stakeholder from end user to customer leadership understands and fully realizes the value of Tines.
• You’ll show customers the art of what's possible and ensuring the value delivered today is only the beginning.
• You'll be as comfortable deep in a customer's technical environment as you are leading a training session with a non-technical team or presenting a business case to a CTO.
• What you will be doing: Own end-to-end deployment: Lead the technical implementation of Tines’ platform within complex enterprise environments.
• Integrating with existing systems, configuring for customer-specific workflows and ensuring a fast, smooth path to deliverable outcomes.
• Drive adoption across the organisation: Proactively support and train users and stakeholders in the customer at every level from hands-on technical teams to business leaders ensuring the platform is understood actively used and maximized.

Required Skills and Qualifications

• We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity.
• This is a remote role that must be based in EST in the United States.
• What you Bring with you: 8+ years in a technical, customer-facing role: Solutions / Pre-sales Engineer, Technical Consultant, Customer Success Engineer, Forward Deployed Engineer, Integration / Implementation Engineer or Software Engineer with customer exposure 5+ years of experience working with public sector or federal customers Proven track record of driving adoption and delivering measurable value from complex technical products inside enterprise environments Strong engineering skills to own integrations, troubleshoot production issues and understand customer infrastructure Strong Python skills (plus ideally TypeScript, Java, or similar) Production experience with LLMs and AI systems: prompt engineering, agent workflows, and deployment at scale Ability to train, enable and influence stakeholders across all levels High agency and resourcefulness: you find a path forward independently, escalate only when necessary, and take full ownership of your accounts Strong communication skills: clear, confident, and low-ego: you make complex things feel simple Willingness to travel 20–40% to customer sites Target Annual Compensation: $220-240K OTE (90/10 split) Applicants for this opportunity must be authorized to work for any employer in the U.S.
• A variety of experience, perspectives, and voices makes us the company we are .

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Tines is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.