Senior Developer Success Engineer - West

Job Overview

Summary The Senior Developer Success Engineer - West will be the frontline technical expert for our developer community. You will help users deploy and scale Temporal in cloud-native environments.

You will also troubleshoot complex infrastructure issues, optimize performance, and develop automation solutions. This role is ideal for someone who thrives on solving distributed systems challenges and improving the developer experience.

Job Description

What You'll Do Be a keen learner : At Temporal, you’ll work with cloud-native, highly scalable infrastructure spanning AWS, GCP, Kubernetes, and microservices.

You’ll gain deep expertise in container orchestration, networking, and observability while learning from complex, real-world customer use cases.

Be a passionate problem solver : If you enjoy tackling scalability, reliability, and troubleshooting challenges in distributed systems, you’ll thrive in this role.

As a Senior Developer Success Engineer , you’ll work directly with developers to debug complex infrastructure issues, optimize cloud performance, and enhance reliability for Temporal users.

You'll develop observability solutions (Grafana, Prometheus), improve networking (load balancing, DNS, ingress/egress), and automate infrastructure operations (Terraform, IaC) to help customers run Temporal efficiently at scale.

Once ramped up, we expect you to independently drive technical solutions, whether debugging complex production issues or designing infrastructure best practices. Don't worry-we have seasoned engineers and mentors to support you along the way!

Key Responsibilities

• You will help users deploy and scale Temporal in cloud-native environments.
• You will also troubleshoot complex infrastructure issues, optimize performance, and develop automation solutions.
• Don't worry-we have seasoned engineers and mentors to support you along the way!
• Be a great communicator : As a Senior Developer Success Engineer you will engage directly with developers, engineering teams, and product teams to understand infrastructure challenges and provide solutions that enhance scalability, performance, and reliability.
• Your insights will influence platform improvements, from enhancing observability tooling to developing self-service infrastructure solutions that simplify troubleshooting (e.g., building diagnostic tools similar to Twilio’s Network Test).
• Seek to understand first, lead with data, and rely on facts.
• Experience with security certificate management and implementation.

Required Skills and Qualifications

• This role is ideal for someone who thrives on solving distributed systems challenges and improving the developer experience.
• Our stack includes Go, Python, and Java, providing continuous opportunities to hone your programming skills in infrastructure automation, resilience engineering, and performance tuning.
• You’ll serve as a bridge between developers and infrastructure, ensuring that reliability, performance, and developer experience remain top priorities as Temporal scales.
• What You'll Bring Reside within the Pacific time zone (United States) 6+ years of experience as a developer, preferably fluent in one or more of the following languages: Python, Java, Golang, TypeScript.
• Experience with deployment and managing medium to large-scale architectures (e.g., Kubernetes or Docker).
• Experience with monitoring tools such as Prometheus and Grafana and troubleshooting performance and availability issues.
• Minimum of one year experience in an internal or external customer-facing role.
• Experience working with or as part of remote teams.

Benefits and Perks

• Additionally, this role is eligible to participate in Temporal's equity plan.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Temporal Technologies is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.