Senior Customer Success Manager

Job Overview

Job Title: Senior Customer Success Manager - Missouri Department: Customer Success About the Role : At Unite Us, as a Senior Customer Success Manager (Sr.

CSM) you will serve as a strategic advisor responsible for owning customer outcomes, retention, and growth across a portfolio of complex accounts.

Job Description

Develop and evolve account strategies and Joint Success Plans aligned to customer goals, priorities, and measurable outcomes. Anticipate stakeholder needs and identify risks, opportunities, and actions that advance account success.

Drive Adoption, Value & Customer Outcomes Apply Unite Us product expertise and change management principles to optimize workflows and drive sustained adoption. Use customer and platform data to identify trends, gaps, and opportunities for improvement.

Connect platform usage and outcomes to customer goals and clearly communicate measurable value.

Key Responsibilities

• Job Title: Senior Customer Success Manager - Missouri Department: Customer Success About the Role : At Unite Us, as a Senior Customer Success Manager (Sr.
• CSM) you will serve as a strategic advisor responsible for owning customer outcomes, retention, and growth across a portfolio of complex accounts.
• You will build strong relationships with operational and executive stakeholders, develop and evolve account strategies aligned to customer goals, and use product expertise, data, and customer insights to drive measurable value through the Unite Us platform.
• You will independently identify and mitigate account and renewal risk, optimizes workflows and adoption using change management principles, and translates customer goals and platform performance into actionable success plans.
• You will lead strategic customer conversations, including business reviews, renewal planning, escalations, and value discussions, while proactively coordinating cross-functional partners to advance customer priorities.
• You will lead through influence to strengthen customer outcomes, team effectiveness, and Unite Us' broader mission.
• What You'll Do : Own Strategic Customer Relationships & Account Strategy Serve as the strategic partner for assigned accounts, building strong relationships with operational and executive stakeholders.
• Drive Adoption, Value & Customer Outcomes Apply Unite Us product expertise and change management principles to optimize workflows and drive sustained adoption.

Required Skills and Qualifications

• You’re a great fit for this role if : 3+ years of customer success, account management or directly related work experience 3+ years of experience supporting healthcare and/or government customers.
• Experience managing complex customer relationships and executive stakeholders Experience with account planning, renewals, retention, and expansion Experience driving product adoption, workflow improvement, or change management Strong analytical skills with demonstrated ability to turn data into insights and action Experience leading strategic customer meetings, business reviews, or escalations Proven ability to lead cross-functional work without direct authority Our Mission: Unite Us’ mission is to unlock the potential of every community.
• They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families.
• Candidates must live in Missouri to be considered.
• The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.
• All team members will be required to pass a background check which includes criminal, employment, and education verification Benefits provided by Unite Us: Medical, Dental, and Vision We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.

Benefits and Perks

• All team members will be required to pass a background check which includes criminal, employment, and education verification Benefits provided by Unite Us: Medical, Dental, and Vision We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.
• Wellness Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.
• Employee Resource Groups Join our ERGs to connect and engage with colleagues, like Military Veterans Spending Accounts We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.
• 401(k) + Employer Match Enjoy matching, immediate vesting and financial wellness resources Additional Benefits Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents Disability Coverage Accident Insurance Pet Insurance As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Unite Us is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.