Senior Customer Success Manager, Strategic Accounts
Job Overview
ABOUT THE TEAM We're an innovative, strategic team known for strong discovery skills and creative problem solving. We manage a portfolio of Fortune 500 enterprise customers across a range of verticals.
YOUR MISSION You will lead the post-sale strategy for a portfolio of our highest-value enterprise accounts.
Job Description
Your core mission is to deeply understand our customers' business objectives, map their specific organizational use cases, and systematically connect our engagement rhythm to measurable business outcomes.
At Mural, our most successful CSMs are operational architects, professionals who possess the quiet conviction to push past low-level administrative tasks, multi-thread into complex business units, and drive deep behavioral adoption that makes our platform indispensable.
WHAT YOU'LL DO Own the full customer lifecycle for ±15 strategic enterprise accounts, ensuring every milestone-from kickoff to renewal-is anchored in documented use cases and clear value realization.
Maintain a disciplined cadence of strategic interactions (including structured 90-day reviews and impact assessments), ensuring our customer interactions focus on business outcomes.
Interpret usage data, user persona shifts, and behavioral trends to predictively identify risk and expansion opportunities, deploying targeted, outcome-based playbooks.
Partner with cross-functional teams to deploy purposeful, journey-mapped enablement modules that serve the customer's direct business goals, ensuring learning translates into sustained behavioral adoption.
Key Responsibilities
- We manage a portfolio of Fortune 500 enterprise customers across a range of verticals.
- YOUR MISSION You will lead the post-sale strategy for a portfolio of our highest-value enterprise accounts.
- You will move past the traditional, reactive "war room" culture of Customer Success to establish a predictable, value driven operating backbone for your customers.
- Actively conduct use-case discovery to surface new business unit sponsors, partnering closely with Sales counterparts to deliver the qualitative and quantitative impact data that secures smooth renewals and drives organic growth.
- Manage internal and external stakeholders effectively, turning relationship-building with admins and business sponsors into strategic partnerships rather than administrative task lists.
- Exceptional consultative discovery and multi-threading skills; a proven track record of moving past technical/admin buyers to establish deep, trusted partnerships with cross-functional business unit leaders.
- A disciplined, process-oriented approach to execution; experience building or working within a structured operating rhythm.
Required Skills and Qualifications
- ABOUT THE TEAM We're an innovative, strategic team known for strong discovery skills and creative problem solving.
- WHAT YOU'LL BRING 5+ years of Enterprise SaaS Customer Success experience managing high-value, complex portfolios (ideally 10–25 Fortune 500 accounts).
- Exceptional consultative discovery and multi-threading skills; a proven track record of moving past technical/admin buyers to establish deep, trusted partnerships with cross-functional business unit leaders.
- A disciplined, process-oriented approach to execution; experience building or working within a structured operating rhythm.
- Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
Benefits and Perks
- The base salary + variable pay for this role ranges from $154,500 - $193,125 + benefits.
- Equal Opportunity We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
USA Jobs Today role summary
Role Summary
Senior Customer Success Manager, Strategic Accounts at Mural is a remote United States position and is listed as Full Time.
ABOUT THE TEAM We're an innovative, strategic team known for strong discovery skills and creative problem solving.
Review the employer's original description and official application page before applying; USA Jobs Today organizes source-supported details for readability without changing stated requirements.
Application Checklist
- Review the stated qualifications, including: WHAT YOU'LL BRING 5+ years of Enterprise SaaS Customer Success experience managing high-value, complex portfolios (ideally 10–25 Fortune 500 accounts). A disciplined, process-oriented approach to execution; experience building or working within a structured operating rhythm.
- Confirm that the official application page still lists the role as open.
- Verify the work location and any United States eligibility or work-authorization requirements.
- Tailor your resume to the responsibilities and qualifications stated by Mural.
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Work Location and Schedule
This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.
About the Company
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