Senior Customer Success Manager- Public Sector

Job Overview

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.

More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

Job Description

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact.

GitLab is where careers accelerate, innovation flourishes, and every voice is valued.

Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data.

Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role As a Senior Customer Success Manager on our Public Sector team, you’ll help U. S. government and public sector organizations realize meaningful business outcomes with the GitLab DevSecOps platform.

Key Responsibilities

• Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
• Co-create the future with us as we build technology that transforms how the world develops software.
• An overview of this role As a Senior Customer Success Manager on our Public Sector team, you’ll help U.S.
• You’ll turn pre-sales command plans into clear, actionable objectives, guide customers through their adoption journey, and enable them on common Git, CI/CD, and DevSecOps best practices so they can deliver secure software more efficiently.
• Acting as a trusted liaison between your customers and GitLab Support, Product Management, Engineering, Sales, and Professional Services, you’ll own a portfolio of accounts and focus on increasing adoption, retention, growth, and overall satisfaction while staying current on GitLab product releases.
• Map and manage the customer journey, and coach customers on how to adopt new GitLab use cases over time.
• Act as the primary GitLab liaison for your customers, coordinating responses to questions, issues, and escalations by working closely with Support, Product Management, Sales, Professional Services, and other teams.
• Own a defined book of business with responsibility for driving adoption, retention, expansion, and overall customer satisfaction.

Required Skills and Qualifications

• Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
• Use project management skills to plan, track, and deliver customer enablement and success initiatives across multiple stakeholders.
• Experience partnering with customers to connect technical capabilities to business outcomes and define measurable objectives.
• Knowledge of continuous integration, continuous deployment, and DevSecOps concepts and how customers apply them.
• Strong verbal, written, presentation, and organizational skills, with the ability to explain technical topics in clear, simple language.
• Demonstrated project management, analytical, and problem-solving skills, with openness to learning and applying transferable skills in new situations.
• How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement.
• Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification.

Benefits and Perks

• How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement.
• Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location.
• The base salary range does not include any bonuses, equity, or benefits.
• See more information on our benefits and equity .

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

GitLab is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.