Senior Customer Success Manager - Mid-Market, TX

Job Overview

MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform.

Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love .

Key Responsibilities

• As a Senior Customer Success Manager, Mid-Market - Texas , you will lead critical partnerships across midsized school districts in the state to ensure our tools reduce teacher burnout and accelerate student learning at scale.
• As a Texas market expert and commercial lead, this consultative position involves managing a multimillion-dollar book of business.
• Key responsibilities include driving customer adoption and leading renewal efforts within the unique Texas educational landscape.
• You will oversee complex onboarding and renewal processes, coach teachers and administrators through change, and design interventions that boost adoption.
• Responsibilities In this role, you will own a portfolio of school and district relationships and be responsible for driving the following measurable outcomes: Portfolio Growth and Retention: You will manage a portfolio of approximately 50-75 mid-market districts while maintaining a Net Revenue Retention (NRR) rate above target through strategic price increases and seat expansion.
• Product Adoption: You will drive active usage across your districts by delivering high-impact training and implementation strategies and creating compelling support materials, such as tutorials and one-pagers, that ensure implementation is scalable and our tools become essential to daily teacher workflows.
• Churn Mitigation: You will identify at-risk accounts and execute intervention playbooks to maintain a gross churn rate below company thresholds, specifically focusing on a 90 day action plan for high-stakes renewals.
• Multi-Stakeholder Discovery and Solutioning: You will run structured discovery across district roles and map MagicSchool solutions to each persona's priorities to drive multi-threaded engagement.

Required Skills and Qualifications

• This role is regional, meaning you should live in Texas and/or bring extensive experience in Texas EdTech (understanding TEA/SBOE dynamics) to be considered for this role.
• Key Metrics of Success Revenue Retention (GRR, NRR) Churn Rate Pilot conversion Expansion Growth Operational Excellence Qualifications/Competencies/Skills To be successful in this role, you’ll bring the following skills and competencies: Ownership Mentality: You take full responsibility for your portfolio, working with a high degree of urgency and a bias toward action.
• Experience Required 3 - 7 years of experience as an individual contributor managing mid-market or enterprise accounts in a SaaS environment, ideally in EdTech Demonstrated track record of meeting or exceeding NRR and GRR targets Direct experience leading commercial conversations across renewals, expansion, and pricing Comfortable navigating complex, multi-stakeholder organizations and building relationships at the executive level.
• Technically proficient in Salesforce or a comparable CRM.
• Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.

Benefits and Perks

• Choice of employer-paid health insurance plans so that you can take care of yourself and your family.
• 401k match & monthly wellness stipend.
• Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

MagicSchool AI is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.