Senior Customer Success Manager, K12

Job Overview

At Instructure , we believe in the power of people to grow and succeed throughout their lives.

Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.

Job Description

We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: We're looking for an experienced Sr.

Customer Success Manager to drive retention and growth of our customers through targeted customer engagements, deep relationship building, and expanding our scope of influence across a district or account. As a Sr.

This role goes beyond managing individual accounts. You'll drive cross-functional alignment across Sales, Renewals, Product, and Support, lead executive-level conversations, and mentor other customer success managers as you help build a stronger team.

What you'll do: Own territory and account plans for your book of K12 customers, anticipating risk early and driving internal alignment to keep outcomes on track.

Key Responsibilities

• Customer Success Manager to drive retention and growth of our customers through targeted customer engagements, deep relationship building, and expanding our scope of influence across a district or account.
• Customer Success Manager you will own a book of business of approximately 30–35 K12 accounts, representing about $3 million in annual recurring revenue.
• You'll manage complex, multi-stakeholder customer relationships from the district level up through the superintendent's office, and you'll take the lead on retention, expansion, and market growth across your territory.
• You'll drive cross-functional alignment across Sales, Renewals, Product, and Support, lead executive-level conversations, and mentor other customer success managers as you help build a stronger team.
• Lead complex, multi-stakeholder account motions, balancing competing priorities and influencing alignment across Sales, Renewals, Product, and Support.
• Build executive-ready narratives for QBRs and EBRs, align stakeholders, anticipate objections, and secure commitments that move accounts forward.
• Partner cross-functionally to refine handoffs and lifecycle processes, and lead process improvements that reduce friction for customers and internal teams alike.
• Build account-level expansion plans, quantify ROI, and advance opportunities with Sales to close.

Required Skills and Qualifications

• And that's where you come in: We're looking for an experienced Sr.
• What you'll need to know/have: A bachelor's degree, or four or more years of account management experience.
• Experience managing renewal retention, pipeline generation, and non-recurring revenue against a quota.
• Exceptional written and verbal communication skills, including experience presenting to executives.
• Experience leading complex, multi-stakeholder relationships and navigating organizational change.
• Experience with CRM and customer success platforms such as Gainsight, Salesforce, or Gong is a plus.
• Strong problem-solving skills and a bias toward finding solutions.
• All employees must pass a background check as part of the hiring process.

Benefits and Perks

• We offer competitive, meaningful benefits in every country where we operate.
• Comprehensive wellness programs and mental health support Learning and development resources, including professional development tools and tuition reimbursement, to support your growth The technology and tools you need to do your best work Motivosity employee recognition program A culture rooted in inclusivity, support, and meaningful connection We believe in hiring great people and treating them right.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Instructure is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.