Senior Customer Success Manager

Job Overview

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck.

Job Description

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. If that sounds exciting-and the below feels like a fit-we really should start talking.

Key Responsibilities

• You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.
• The Senior Customer Success Manager role contributes to the mission of BetterUp by ensuring that our customers and members receive the full value out of the BetterUp platform and experience.
• The role supports our distribution strategy by driving customer value, increasing the measurable and perceived value that customers receive from the BetterUp platform.
• Our Customer Success Managers (CSMs) are our clients’ key strategists, consultants, and growth planners.
• CSMs partner with the Account Management, Solutions Design, and Delivery teams to drive adoption and deliver on value, which creates strong business cases for renewals and expansions.
• Core skills to be successful in this role include, but are not limited to; leadership skills, client service orientation, strategic consulting, project management, relationship mastery, problem-solving, and storytelling.
• High-performing CSMs at BetterUp are a primary pipeline for our Client Delivery Director (CDD) organization.
• CDDs orchestrate end-to-end technical and operational delivery for our largest, most strategic enterprise clients, acting as the “field COO” of complex multi-product deployments.

Required Skills and Qualifications

• Even our candidate experience is different.
• This makes for a remarkably focused and fulfilling work experience.
• The Senior Customer Success Manager role contributes to the mission of BetterUp by ensuring that our customers and members receive the full value out of the BetterUp platform and experience.
• Core skills to be successful in this role include, but are not limited to; leadership skills, client service orientation, strategic consulting, project management, relationship mastery, problem-solving, and storytelling.
• Quarterback customer-centric projects or customizations as required.
• If you have some or all of the following, please apply: 7+ years of software and/or service delivery experience (execution and/or leadership) 7+ years of experience leading enterprise-wide SaaS platform deployments (overseeing both operational and technical delivery) Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas) Influencing / working cross functionally (independently navigate well through an org) Strong program/project management skills (scrum/agile a plus) Ability to look around corner / uncover early indicators of risk to drive proactive remediation Extensive experience advising, coaching, influencing, and building relationships both internally and externally with executive-level clients at Fortune 1000 companies (bonus points if you’ve worked with or for Disney!) Minimum 20% travel required (client onsite travel) Benefits: At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.
• Base salary is determined by job-related experience, education/training, residence location, as well as market indicators.
• By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice.

Benefits and Perks

• If you have some or all of the following, please apply: 7+ years of software and/or service delivery experience (execution and/or leadership) 7+ years of experience leading enterprise-wide SaaS platform deployments (overseeing both operational and technical delivery) Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas) Influencing / working cross functionally (independently navigate well through an org) Strong program/project management skills (scrum/agile a plus) Ability to look around corner / uncover early indicators of risk to drive proactive remediation Extensive experience advising, coaching, influencing, and building relationships both internally and externally with executive-level clients at Fortune 1000 companies (bonus points if you’ve worked with or for Disney!) Minimum 20% travel required (client onsite travel) Benefits: At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.
• Access to BetterUp coaching; one for you and one for a friend or family member A competitive compensation plan with opportunity for advancement **Medical, dental, and vision insurance Flexible paid time off Per year: All federal/statutory holidays observed 4 BetterUp Inner Workdays ( 5 Volunteer Days to give back Learning and Development stipend Company wide Summer & Winter breaks Year-round charitable contribution of your choice on behalf of BetterUp 401(k) self contribution The base salary range for this role is as follows: $150,000 – $175,000 + commission: New York City, San Francisco and Seattle $135,000 – $158,000 + commission: All other locations Hybrid Work Policy & Hub LocationsBetterUp is a hybrid company that values in-person collaboration.
• The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

BetterUp is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.