Senior Customer Service Manager

Job Overview

Summary All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products.

Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts the team's ability to achieve service, quality and timeliness of objectives.

Job Description

The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.

Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.

Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations.

Uses multiple internal and some external sources outside of own function to help arrive at a decision. May lead functional teams or projects with minimal resource requirements, risk, and/or complexity.

Key Responsibilities

• Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.
• Roles and Responsibilities Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area Requires specialized knowledge within the function.
• Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering.
• May lead functional teams or projects with minimal resource requirements, risk, and/or complexity.
• Required Qualifications Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 4 years of experience in power generation industry OR Associates degree with 2 years of experience in a power generation industry) Minimum of 5 years of knowledge and experience within the power plant field services or contract performance management.
• ​ Desired Characteristics Power Plant Operational/Outage and Project Management Experience.

Required Skills and Qualifications

• Summary All resources, and logistics required to perform services and maintenance activities on customers' site/property.
• High levels of operational judgment are required to achieve outcomes required.
• Roles and Responsibilities Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area Requires specialized knowledge within the function.
• Required Qualifications Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 4 years of experience in power generation industry OR Associates degree with 2 years of experience in a power generation industry) Minimum of 5 years of knowledge and experience within the power plant field services or contract performance management.
• ​ Desired Characteristics Power Plant Operational/Outage and Project Management Experience.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.

Benefits and Perks

• Bonus eligibility: discretionary annual bonus.
• Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
• or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion.
• No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

GE Vernova is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.