Senior Customer Experience Manager (Central)

Job Overview

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context.

Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.

Job Description

Not to mention, we're now powered by Google , meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily.

Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Your role will be to collaboratively steer the world's largest and most intricate high-tech, cloud-based enterprise software customers through their multi-year journey to the cloud with a primary focus on ensuring robust cloud security practices and extending the value of Wiz.

Key Responsibilities

• We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team.
• The application deadline is: 06/26/2026 Summary: The vision of the Customer Experience team is to engage with strategic customers to deliver business value and help drive revenue growth.
• Customer Experience Managers (CEM) connect Wiz value to top customer initiatives, increase adoption, and outpace the competition.
• This position requires a thought leader who can act as a trusted customer advisor, ensuring seamless collaboration across Wiz teams to deliver transformational outcomes with a paramount emphasis on cloud security.
• What You’ll Do: Strategic Project Ownership: Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams.
• Build and grow strong relationships across the org from the day-to-day technicians to the CISO level.
• Ensure the guidance from Wiz (documents, support, TAM, product team, etc) is understood and executed by the customer, while advocating internally at Wiz on behalf of customers to ensure their security needs are met.
• Provide support through TCO analysis and business case assessments, ensuring alignment with customer security objectives.

Required Skills and Qualifications

• At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth.
• The application deadline is: 06/26/2026 Summary: The vision of the Customer Experience team is to engage with strategic customers to deliver business value and help drive revenue growth.
• Customer Experience Managers (CEM) connect Wiz value to top customer initiatives, increase adoption, and outpace the competition.
• Location: Candidates must be located in the Central United States.
• Program Transformation: Leverage your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices.
• Drive customer enablement by defining a comprehensive training strategy to upskill technical and non-technical roles across the customer's organization with a strong emphasis on cloud security awareness.
• What You’ll Bring 6+ years of experience as a CSM, AE, or other customer facing strategic role.
• Experience managing strategic customers, with an entrepreneurial mindset to problem solve and provide effective solutions for complex engagements.

Benefits and Perks

• Compensation + Benefits Compensation for this full-time position includes base salary + bonus + equity + benefits.
• Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
• Learn more about benefits at Google .

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Wiz is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.