Senior Client Success Partner- Care Gap & Coding Automation

Job Overview

On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care.

Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.

Job Description

#LI-MB1 About the Role Care Gap & Coding Automation (CGCA) is Qventus’ newest product line - a generative AI solution that helps health systems close documentation and coding gaps that drive material quality and financial outcomes.

Our first condition in the market is malnutrition, with additional conditions on the near-term roadmap. CGCA is in an early and pivotal stage of its product lifecycle.

We have a beta product live at a number of partner sites and are iterating quickly toward a confirmed, sellable scope.

Each implementation directly shapes the product, the playbook, and the commercial model - including a free 2-month pilot structure that converts to a paid contract on the strength of demonstrated outcomes.

Key Responsibilities

• On this journey for over 12 years, Qventus is leading the transformation of healthcare.
• Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.
• Our success in rapid scale across the globe is backed by some of the world's leading investors.
• At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients.
• We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations.
• As a Client Success Partner on the CGCA team, you will sit inside Product and act as the face of CGCA to our earliest clients.
• You will own the end-to-end client experience during the pilot and early production phases - managing the implementation, building deep relationships with clinical leaders and frontline dietitians, ensuring pilots convert, and feeding learnings directly back into product strategy.
• You will also play a defining role in productizing what we learn: building the implementation playbook and standing up our Delivery team to eventually own this work as CGCA reaches general availability.

Required Skills and Qualifications

• You will own the end-to-end client experience during the pilot and early production phases - managing the implementation, building deep relationships with clinical leaders and frontline dietitians, ensuring pilots convert, and feeding learnings directly back into product strategy.
• What We’re Looking For 5+ years of professional experience in a client-facing role at a healthcare SaaS company, in healthcare consulting, or in a comparable role inside a complex healthcare provider organization.
• Bonus Points For Experience in inpatient hospital operations and/or clinical documentation integrity (CDI) and coding workflows Top-tier healthcare consulting background Experience standing up a new product line, new service offering, or new client-facing function at an early-stage company Change management experience in clinical settings Experience supporting pilot-to-paid commercial motions Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience.
• Qventus participates in the E-Verify program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with Americans with Disabilities Act (ADA) .

Benefits and Perks

• Bonus Points For Experience in inpatient hospital operations and/or clinical documentation integrity (CDI) and coding workflows Top-tier healthcare consulting background Experience standing up a new product line, new service offering, or new client-facing function at an early-stage company Change management experience in clinical settings Experience supporting pilot-to-paid commercial motions Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience.
• We also offer a range of benefits and perks, including Open Paid Time Off, paid parental leave, professional development, wellness and technology stipends, a generous employee referral bonus, and employee stock option awards.
• Benefits and perks are subject to plan documents and may change at the company's discretion.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Qventus is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.