Remote Customer Support Agent (P&C)

Job Overview

About the Opportunity: Come join one of the fastest-growing fintech startups in the U. S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets.

Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.

Job Description

We are looking for a Customer Support Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners.

If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!

Who you are: You can multitask and manage multiple competing priorities You are passionate about helping others Has 2+ years of experience working in a call center environment Compensation and perks: Hourly wage: $19. 00 - 21.

00 We will pay for your P&C license (expected within 60 days after starting) Medical, dental, vision insurance, 401K match Ability to work remotely (we provide work equipment) Ongoing training and mentorship from our leadership team An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.

While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry. ai is proud to be an Equal Employment Opportunity employer.

Key Responsibilities

• We are looking for a Customer Support Agent to join our growing team!
• In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners.
• From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care.
• How you will make an impact: Respond to inbound calls from existing customers Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
• Who you are: You can multitask and manage multiple competing priorities You are passionate about helping others Has 2+ years of experience working in a call center environment Compensation and perks: Hourly wage: $19.00 - 21.00 We will pay for your P&C license (expected within 60 days after starting) Medical, dental, vision insurance, 401K match Ability to work remotely (we provide work equipment) Ongoing training and mentorship from our leadership team An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.
• We are redefining how people manage owning a car, one of their most expensive and time-consuming assets.
• Help us build a revolutionary product that’s disrupting a massive market.

Required Skills and Qualifications

• Who you are: You can multitask and manage multiple competing priorities You are passionate about helping others Has 2+ years of experience working in a call center environment Compensation and perks: Hourly wage: $19.00 - 21.00 We will pay for your P&C license (expected within 60 days after starting) Medical, dental, vision insurance, 401K match Ability to work remotely (we provide work equipment) Ongoing training and mentorship from our leadership team An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.
• If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.
• We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers.

Benefits and Perks

• Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.
• In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners.
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you!
• Who you are: You can multitask and manage multiple competing priorities You are passionate about helping others Has 2+ years of experience working in a call center environment Compensation and perks: Hourly wage: $19.00 - 21.00 We will pay for your P&C license (expected within 60 days after starting) Medical, dental, vision insurance, 401K match Ability to work remotely (we provide work equipment) Ongoing training and mentorship from our leadership team An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.
• In addition to base salary, the compensation may include opportunities for equity grants.
• We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

jerry.ai is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.