Relationship Manager

Job Overview

Enumerate is hiring a Relationship Manager to serve as a trusted advisor and partner for our clients. This role is responsible for managing client requests and providing timely and results-based customer service.

The Relationship Manager acts as a liaison between our clients and our internal teams, including Accounts Payable, Accounts Receivable, Operations, and Support.

Job Description

This role is responsible for the project management of client requests to ensure transparent communication and a timely resolution. Candidates for this role must be located in the United States and able to work EST or CST time zones.

This is a remote role with occasional travel to Fort Lauderdale, FL. Key Responsibilities: Be the voice of the customer and navigate internal processes with stakeholders from various teams.

Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system.

Total compensation pay range (annual salary): $55,000-$65,000 USD

Key Responsibilities

• Enumerate is hiring a Relationship Manager to serve as a trusted advisor and partner for our clients.
• This role is responsible for managing client requests and providing timely and results-based customer service.
• The Relationship Manager acts as a liaison between our clients and our internal teams, including Accounts Payable, Accounts Receivable, Operations, and Support.
• This role is responsible for the project management of client requests to ensure transparent communication and a timely resolution.
• Key Responsibilities: Be the voice of the customer and navigate internal processes with stakeholders from various teams.
• Provide support to associations, granting users access to Enumerate Central and triaging issues as they arise Act as a liaison between clients and internal teams, working with the client to gather the information and documentation needed by internal teams to set up bank accounts and complete reconciliations Assist with challenging customer requests or issue escalations as needed.
• Assess customer needs and communicate feedback to peers and leadership Collaborate with cross-functional teams to resolve customer requests in a timely and effective manner Track key performance indicators related to client relationships, such as customer satisfaction, retention rates, and revenue growth Maintain a strong understanding of customer needs and a commitment to delivering exceptional customer service Requirements: 2+ years of experience in Customer Success or Account Management Experience in real estate, property management or HOA/COA industries is strongly preferred Strong customer service and project management skills Ability to organize a daily workload by priorities and to meet deadlines in a fast-paced quickly changing environment.
• Prior experience using Asana or other project management tools is a plus A background in accounting, bookkeeping or community association management is a plus The pay range is inclusive of base salary plus any applicable bonuses or commissions.

Required Skills and Qualifications

• Candidates for this role must be located in the United States and able to work EST or CST time zones.
• Assess customer needs and communicate feedback to peers and leadership Collaborate with cross-functional teams to resolve customer requests in a timely and effective manner Track key performance indicators related to client relationships, such as customer satisfaction, retention rates, and revenue growth Maintain a strong understanding of customer needs and a commitment to delivering exceptional customer service Requirements: 2+ years of experience in Customer Success or Account Management Experience in real estate, property management or HOA/COA industries is strongly preferred Strong customer service and project management skills Ability to organize a daily workload by priorities and to meet deadlines in a fast-paced quickly changing environment.
• Prior experience using Asana or other project management tools is a plus A background in accounting, bookkeeping or community association management is a plus The pay range is inclusive of base salary plus any applicable bonuses or commissions.

Benefits and Perks

• Prior experience using Asana or other project management tools is a plus A background in accounting, bookkeeping or community association management is a plus The pay range is inclusive of base salary plus any applicable bonuses or commissions.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Enumerate is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.