Recovery Specialist

Job Overview

crisisconnections. org Position Title: Recovery Helpline Specialist Reports to: WA Recovery Helpline Manager Type: Full-time, Non-Exempt. Pay rate: $26.

79/hour Union Representation: Represented by OPEIU Location: Fully Remote, must be located in WA state Schedule: Monday-Friday: 8:00 AM to 4:00 PM Crisis Connections provides a variety of telephone-based support services that are easily accessible to anyone in our community experiencing crisis.

Job Description

Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support.

The Specialist is expected to facilitate warm transfers to other providers and will make follow-up calls to ensure the callers are connected with specific resources.

Demonstrates knowledge of phone room protocol and procedure. Provides adequate consultation to professionals and non-professionals. Timely completion of call back and follow-up calls.

Accurate and timely completion of Vision Link call logging and QA as assigned. Makes appropriate use of the Shift Supervisor. Participates in training and other non-phone room responsibilities as assigned.

Key Responsibilities

• .crisisconnections.org Position Title: Recovery Helpline Specialist Reports to: WA Recovery Helpline Manager Type: Full-time, Non-Exempt.
• Pay rate: $26.79/hour Union Representation: Represented by OPEIU Location: Fully Remote, must be located in WA state Schedule: Monday-Friday: 8:00 AM to 4:00 PM Crisis Connections provides a variety of telephone-based support services that are easily accessible to anyone in our community experiencing crisis.
• Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support.
• POSITION SUMMARY : The Washington Recovery Help Line Specialist is responsible for supporting and responding to incoming calls on the Recovery Helpline.
• The Specialist provides support in identifying appropriate resources and referrals to those struggling with issues related to substance use disorder[ND1] The Specialist responds to calls on the Help Line by email and text and performs quality assurance screening for all calls completed.
• SERVICE DELIVERY Responds to incoming phone calls, emails, and text messages from individuals seeking information about recovery-related resources for those struggling with substance use disorder.
• Participates in training and other non-phone room responsibilities as assigned.
• Promotes a healthy work environment by demonstrating collaborative decision-making and team-building behaviors; provides peer support and motivates staff and volunteers to outstanding performance.

Required Skills and Qualifications

• Pay rate: $26.79/hour Union Representation: Represented by OPEIU Location: Fully Remote, must be located in WA state Schedule: Monday-Friday: 8:00 AM to 4:00 PM Crisis Connections provides a variety of telephone-based support services that are easily accessible to anyone in our community experiencing crisis.
• Demonstrates knowledge of Washington State resources for substance abuse, Demonstrates knowledge of Recovery Help Line resources, including competent use of Vision Link database, competent use of MOUD (Medication for Opioid Use Disorder) Locator, and competent use of non-computerized information.
• Demonstrates knowledge of phone room protocol and procedure.
• Experience working in a call center or conducting telephone assessments as a staff member or volunteer.
• Excellent communication and interpersonal skills.
• Should be proficient with the application of communication technology.
• Must have a private and confidential location to perform duties.
• It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Crisis Connections is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.