Manager, RTM Operations- Physical Therapy

Job Overview

We are seeking a licensed Physical Therapist to lead the day-to-day operations of Luna's Remote Therapeutic Monitoring (RTM) Care Navigation team.

In this role, you will oversee RTM care navigation operations, team performance, workflow execution, and continuous process improvement while supporting operational consistency, documentation quality, and billing readiness.

Job Description

This is a leadership role focused on operational excellence and team management rather than direct patient care. If you are passionate about developing teams, improving healthcare operations, and using data to drive performance, we'd love to hear from you.

How you will have an impact Lead the day-to-day operations of Luna's RTM Care Navigation team. Manage, coach, and develop RTM Care Navigation employees and contractors, including hiring support, onboarding, training, scheduling, and performance management.

Ensure operational processes align with RTM program standards, CPT requirements, and internal billing expectations. Translate clinical, documentation, and billing requirements into standardized workflows and operating procedures.

Track, analyze, and report on RTM operational KPIs, productivity, patient engagement, adherence, and program performance metrics. Partner with Clinical, Concierge, Billing, Product, and Data teams to support effective RTM operations and operational reporting.

Key Responsibilities

• We are seeking a licensed Physical Therapist to lead the day-to-day operations of Luna's Remote Therapeutic Monitoring (RTM) Care Navigation team.
• In this role, you will oversee RTM care navigation operations, team performance, workflow execution, and continuous process improvement while supporting operational consistency, documentation quality, and billing readiness.
• Working closely with the Senior Director of Clinical Programs and Strategy, you'll partner with Clinical, Concierge, Billing, Product, and Data teams to support scalable, high-quality RTM operations.
• This is a leadership role focused on operational excellence and team management rather than direct patient care.
• How you will have an impact Lead the day-to-day operations of Luna's RTM Care Navigation team.
• Manage, coach, and develop RTM Care Navigation employees and contractors, including hiring support, onboarding, training, scheduling, and performance management.
• Establish team responsibilities, coverage expectations, quality standards, and operational accountability.
• Manage and continuously improve RTM workflows supporting patient engagement, follow-up, monitoring, documentation, data capture, and escalation pathways.

Required Skills and Qualifications

• Monitor workflow adherence and identify operational risks affecting patient experience, billing readiness, clinical follow-up, and program performance.
• What you can offer Luna Must be a Licensed Physical Therapist with experience in outpatient, home-based, orthopedic, post-acute, or rehabilitation care settings.
• Must have a minimum of 3 years of management experience in clinical operations, rehabilitation operations, care coordination, or a healthcare environment.
• Must have experience managing teams, workflows, and operational processes within a healthcare or clinical operations setting.
• Data-driven mindset with experience using dashboards, KPIs, and operational performance metrics.
• Excellent organizational, communication, follow-up, and problem-solving skills.
• Additional Preferred Qualifications Experience with Remote Therapeutic Monitoring (RTM), Remote Patient Monitoring (RPM), care navigation, or app-based patient engagement programs.
• Experience working with digital health platforms, app-based care delivery models, or remote patient support programs.

Benefits and Perks

• What Luna can offer you Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna Full time remote position Paid Time Off with holiday 401K Medical, dental & vision on the first of the month following start date Company-paid life insurance, and much more!

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Luna Physical Therapy is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.