Manager, Customer Success - Upmarket

Job Overview

Our Mission: 6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential. Our People: People are the heart and soul of 6sense.

We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology.

Job Description

6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.

Success in this role requires the ability to develop top talent, create accountability, establish operational rigor, and partner cross-functionally to ensure customers realize measurable business value from their investment in 6sense.

Create a culture of accountability, customer-centricity, collaboration, and continuous improvement. Conduct regular coaching sessions, performance reviews, talent assessments, and career development conversations.

Key Responsibilities

• Every 6sensor plays a part in defining the future of our industry-leading technology.
• The Role As a Manager, Customer Success, you will lead a team of approximately 7-8 Customer Success Managers responsible for a combined portfolio of Upmarket customers with annual contract values ranging from $100K to $500K and representing approximately $15M-$20M in ARR.
• You will be responsible for driving customer retention, adoption, customer value realization, and operational excellence across your team's portfolio while developing and coaching a high-performing team of Customer Success Managers.
• This role requires a strong people leader who can balance business performance, talent development, forecasting discipline, and customer outcomes.
• You will work closely with Sales, Professional Services, Support, Product, Marketing, and Revenue Operations to help customers achieve their goals while contributing to the continued growth and scale of the Customer Success organization.
• What You'll Do Lead and Develop a High-Performing Team Lead, coach, and develop a team of approximately 7-8 Customer Success Managers supporting Upmarket customers.
• Recruit, onboard, and develop Customer Success talent while supporting succession planning across the organization.
• Inspire and motivate a team that consistently delivers exceptional customer experiences and business results.

Required Skills and Qualifications

• Inspire and motivate a team that consistently delivers exceptional customer experiences and business results.
• Partner Across the Business Collaborate closely with Sales, Product, Professional Services, Support, Marketing, and RevOps to deliver a world-class customer experience.
• What We're Looking For 5+ years of people leadership experience leading customer-facing teams within a SaaS organization.
• 8+ years of experience in Customer Success, Account Management, Professional Services, Consulting, or other customer-facing roles.
• Experience leading teams responsible for customer retention, adoption, and customer outcomes.
• Experience coaching teams on executive engagement, account strategy, value realization, and risk management.
• Excellent communication, coaching, and leadership skills.
• Strong analytical and problem-solving skills with the ability to translate data into action.

Benefits and Perks

• Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board.
• In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO).
• #Li-remote Notice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy Our Benefits: Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options.
• We host quarterly wellness education sessions to encourage self care and personal growth.
• From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

6sense is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.