Manager, Customer Success - Property

Job Overview

SOCi , the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Manager of Customer Success - Property to coach and support a team of Customer Success Managers to deliver consistent, high-quality customer experiences.

This role focuses on day-to-day team leadership, reinforcing best practices, and ensuring customers see clear value from their SOCi investment. A key component of this role is overseeing customers who operate within Multifamily Property Management.

Job Description

SOCi expects to pay a base salary in the range of $100,000 - $130,000 USD base plus bonuses/commission. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.

With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.

SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands-including Ford, Ace Hardware, Kumon, Liberty Tax, and more-to automate and optimize local marketing tasks across all locations.

Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here !

Key Responsibilities

• SOCi , the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Manager of Customer Success - Property to coach and support a team of Customer Success Managers to deliver consistent, high-quality customer experiences.
• This role focuses on day-to-day team leadership, reinforcing best practices, and ensuring customers see clear value from their SOCi investment.
• A key component of this role is overseeing customers who operate within Multifamily Property Management.
• Experience managing large property management customer relationships is critical, as this role helps guide CSMs through the unique dynamics and complexity of those motions.
• The Manager works cross-functionally to drive coordinated execution across the customer journey, resolve issues efficiently, and support initiatives that strengthen customer health, adoption, and retention.
• SOCi is the leader in AI-powered marketing solutions for multi-location businesses.
• Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts.
• How You’ll Make an Impact Manage, coach, and develop a team of Customer Success Managers (CSMs), providing clear expectations, feedback, and operational guidance.

Required Skills and Qualifications

• SOCi , the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Manager of Customer Success - Property to coach and support a team of Customer Success Managers to deliver consistent, high-quality customer experiences.
• Experience managing large property management customer relationships is critical, as this role helps guide CSMs through the unique dynamics and complexity of those motions.
• Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.
• Partner closely with sales, implementation, support, and product teams to ensure alignment on key initiatives and a smooth, cohesive customer experience.
• What You’ll Need to be Successful : Remote Opportunity : Ability to work 100% remotely Must Have : 1–2 years of people management or team lead experience, with 5+ years of Customer Success experience Experience working with or directly within the multifamily property industry, with a strong understanding of the dynamics, stakeholders, and operational requirements of the industry Strong analytical, organizational, and problem-solving skills Ability to work cross-functionally and collaborate effectively to resolve issues and improve customer experience Strong interpersonal and consultative communication skills Motivated coach with a track record of developing and supporting team performance Willing to adapt to changes in the as deemed necessary by the business and accept all other duties as assigned What SOCi Provides to You Comprehensive Benefits Package (full-time permanent, non-contract roles only) Health insurance plans, dental, and vision Wellness incentives 401(k) plan with employer match Flexible Work Environment (full-time, non-contract roles only) Flexible paid time off Quarterly wellness days Paid holidays Unique employee engagement programs Empowering Career Growth and Success What’s Important at SOCi Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands.

Benefits and Perks

• SOCi expects to pay a base salary in the range of $100,000 - $130,000 USD base plus bonuses/commission.
• What You’ll Need to be Successful : Remote Opportunity : Ability to work 100% remotely Must Have : 1–2 years of people management or team lead experience, with 5+ years of Customer Success experience Experience working with or directly within the multifamily property industry, with a strong understanding of the dynamics, stakeholders, and operational requirements of the industry Strong analytical, organizational, and problem-solving skills Ability to work cross-functionally and collaborate effectively to resolve issues and improve customer experience Strong interpersonal and consultative communication skills Motivated coach with a track record of developing and supporting team performance Willing to adapt to changes in the as deemed necessary by the business and accept all other duties as assigned What SOCi Provides to You Comprehensive Benefits Package (full-time permanent, non-contract roles only) Health insurance plans, dental, and vision Wellness incentives 401(k) plan with employer match Flexible Work Environment (full-time, non-contract roles only) Flexible paid time off Quarterly wellness days Paid holidays Unique employee engagement programs Empowering Career Growth and Success What’s Important at SOCi Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

SOCi is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.