Lead Product Designer - Benefits Servicing

Job Overview

Become a part of our caring community As a Lead Product Designer – Benefits Servicing, you will shape the end-to-end medical benefits experience across Humana’s digital ecosystem, helping members understand, access, and maximize their healthcare coverage with confidence.

Through exceptional design craft, strategic thinking, and cross-functional leadership, you will create seamless experiences that simplify complex benefits information, support informed healthcare decisions, and improve members’ ability to navigate care.

Job Description

Your work will directly influence key business outcomes, including member satisfaction and retention, Medicare STAR ratings, healthcare engagement, and operational efficiency, making design a critical driver of value for both members and Humana.

Humana At Humana, our mission is to help people achieve lifelong well-being. We are committed to creating experiences that put our members at the center of everything we do.

Join a team that values innovation, empathy, and a passion for improving the health journey for millions.

Champion user research and data-driven insights to inform design decisions and measure impact. Advocate for accessibility, inclusivity, and best practices in design across all medical benefits touchpoints.

Partner with other Product and Design teams to ensure seamless and consistent user experiences across the member journey. Present design concepts and strategies to senior leadership and stakeholders, effectively communicating rationale and value.

Foster a culture of collaboration, experimentation, and continuous improvement with the design team.

Key Responsibilities

• Become a part of our caring community As a Lead Product Designer – Benefits Servicing, you will shape the end-to-end medical benefits experience across Humana’s digital ecosystem, helping members understand, access, and maximize their healthcare coverage with confidence.
• Through exceptional design craft, strategic thinking, and cross-functional leadership, you will create seamless experiences that simplify complex benefits information, support informed healthcare decisions, and improve members’ ability to navigate care.
• Overview Key Responsibilities Define and lead the end-to-end design strategy for Humana’s medical benefits experience, ensuring a human-centered approach that aligns with business goals.
• Present design concepts and strategies to senior leadership and stakeholders, effectively communicating rationale and value.
• Excellent communication, storytelling, presentation, and stakeholder management skills.
• Ability to balance strategic thinking with hands-on design execution and team leadership.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.

Required Skills and Qualifications

• Become a part of our caring community As a Lead Product Designer – Benefits Servicing, you will shape the end-to-end medical benefits experience across Humana’s digital ecosystem, helping members understand, access, and maximize their healthcare coverage with confidence.
• Through exceptional design craft, strategic thinking, and cross-functional leadership, you will create seamless experiences that simplify complex benefits information, support informed healthcare decisions, and improve members’ ability to navigate care.
• We are committed to creating experiences that put our members at the center of everything we do.
• Overview Key Responsibilities Define and lead the end-to-end design strategy for Humana’s medical benefits experience, ensuring a human-centered approach that aligns with business goals.
• Partner with other Product and Design teams to ensure seamless and consistent user experiences across the member journey.
• Use your skills to make an impact Qualifications Required Bachelor’s or advanced degree in Human-Computer Interaction, or related fields, or equivalent experience.
• 7+ years of experience in product design, with a portfolio showcasing impactful digital product outcomes.
• 3+ years of experience coaching, mentoring, and developing designers.

Benefits and Perks

• Become a part of our caring community As a Lead Product Designer – Benefits Servicing, you will shape the end-to-end medical benefits experience across Humana’s digital ecosystem, helping members understand, access, and maximize their healthcare coverage with confidence.
• Through exceptional design craft, strategic thinking, and cross-functional leadership, you will create seamless experiences that simplify complex benefits information, support informed healthcare decisions, and improve members’ ability to navigate care.
• Overview Key Responsibilities Define and lead the end-to-end design strategy for Humana’s medical benefits experience, ensuring a human-centered approach that aligns with business goals.
• Collaborate with product, engineering, marketing, and analytics teams to develop and implement innovative solutions to simplify and enhance critical benefit-related member jobs to be done.
• Advocate for accessibility, inclusivity, and best practices in design across all medical benefits touchpoints.
• Proven experience designing complex, end-to-end user journeys, preferably within healthcare, insurance, or similarly complex industries.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Humana is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.