Integrations Product Manager

Job Overview

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center.

Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.

Job Description

Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun , the genius behind Google X, Waymo, Udacity, and more.

Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

Beyond CCaaS, you’ll push the frontier of AI-first integration by leveraging emerging protocols like MCP to radically accelerate how Forward Deployed Engineers connect Cresta to core systems across key verticals.

Key Responsibilities

• Our leadership also includes CEO, Ping Wu , the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi , an early member of Open AI.
• We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan.
• About the Role: As an Integrations Product Manager at Cresta, you’ll own one of our most strategic frontiers: connecting our AI Agent to the systems that power real customer interactions.
• You’ll lead the end-to-end product strategy and execution of integrations with CCaaS platforms to deliver an omnichannel experience and enable human-AI collaboration at enterprise scale-working closely with engineering, GTM, solution architecture, customer executives, and platform partners.
• Execution: Lead multiple engineering teams to design scalable implementation approaches, build CCaaS integrations efficiently, and deliver integrations on time to ensure timely launch of AI Agents.
• Verticalized Execution: Partner with Forward Deployed Product Managers and the GTM team to prioritize verticals based on the prevalence of systems in those markets.
• Lead engineering teams to tailor integration approaches and drive actual integrations in the prioritized verticals.
• SDK: Define the SDK strategy and scope core capabilities to support technical users consuming Cresta’s AI Agent (e.g., in a mobile app).

Required Skills and Qualifications

• You’ll lead the end-to-end product strategy and execution of integrations with CCaaS platforms to deliver an omnichannel experience and enable human-AI collaboration at enterprise scale-working closely with engineering, GTM, solution architecture, customer executives, and platform partners.
• Developer Experience: Enhance the developer experience for integrating with external systems, with the goal of enabling any Forward Deployed Engineer to complete a new system integration within one day (except CCaaS).
• What We’re Looking For: Technical Background: Prior working experience in a technical capacity (e.g., Software Engineer / Solutions Architect) or a technical educational background (e.g., Computer Science, Software Engineering).
• Product Leadership: Working experience in product management, specifically leading technical products from conception through launch (ideally at a SaaS company).
• Technical Communication: Excellent verbal and written communication skills, with a track record of success in customer-facing roles, including presentations and technical discussions with executives.
• Bonus Points: CCaaS Experience: Working knowledge of integrating with CCaaS (Contact Center as a Service) across channels (e.g., voice, chat, SMS, email).
• iPaaS Experience: Experience working with iPaaS (Integration Platform as a Service) solutions (e.g., Zapier, Prismatic) that specifically support MCP.
• Developer Experience: Direct experience in building and growing a developer ecosystem (e.g., APIs, documentation, sandboxes).

Benefits and Perks

• Bonus Points: CCaaS Experience: Working knowledge of integrating with CCaaS (Contact Center as a Service) across channels (e.g., voice, chat, SMS, email).
• Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people.
• In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
• Salary Range : $130,000–$190,000 & Offers Equity We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Cresta is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.