Health and Annuity Customer Care Analyst II

Job Overview

Join a team dedicated to delivering an exceptional customer experience. In this role, you will provide direct support to policyholders, producers, providers, and other stakeholders through phone, email, and written correspondence.

You will resolve customer inquiries, process complex transactions, and manage a variety of service requests with professionalism and efficiency.

Job Description

This position offers the opportunity to develop an expanded knowledge base while contributing to a collaborative, engaged, and accountable workforce focused on customer satisfaction and operational excellence. WHAT WE CAN OFFER YOU: Hourly Wage: $21.

00, plus annual bonus opportunity. 401(k) plan with a 2% company contribution and 6% company match. Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.

Meet performance expectations for customer satisfaction, quality, productivity, attendance, and schedule adherence in a fast-paced, customer-focused environment.

Key Responsibilities

• Join a team dedicated to delivering an exceptional customer experience.
• In this role, you will provide direct support to policyholders, producers, providers, and other stakeholders through phone, email, and written correspondence.
• You will resolve customer inquiries, process complex transactions, and manage a variety of service requests with professionalism and efficiency.
• WHAT YOU'LL DO: Deliver exceptional customer service by handling inquiries, resolving issues, and communicating outcomes through phone, email, and written correspondence while supporting customer retention.
• Analyze and process complex policy transactions, make informed decisions, manage financial-impacting requests, and identify opportunities to retain and grow business.
• Collaborate effectively with customers, providers, producers, and internal partners to resolve issues, share knowledge, support team development, and improve processes.
• Successfully manage high-volume phone interactions while multitasking across multiple systems, applying product knowledge, and maintaining accuracy and attention to detail.
• Utilize strong analytical, organizational, and problem-solving skills to make informed decisions, manage priorities, collaborate effectively, and continuously improve through feedback and learning.

Required Skills and Qualifications

• Join a team dedicated to delivering an exceptional customer experience.
• Successful candidates will demonstrate strong customer service skills, the ability to analyze and process multifaceted requests, and the confidence to work independently with minimal supervision.
• This position offers the opportunity to develop an expanded knowledge base while contributing to a collaborative, engaged, and accountable workforce focused on customer satisfaction and operational excellence.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
• Collaborate effectively with customers, providers, producers, and internal partners to resolve issues, share knowledge, support team development, and improve processes.
• WHAT YOU’LL BRING: Proven experience with the Health product line Proven experience working in the Health Call Center Demonstrate accountability, professionalism, and a strong sense of urgency while adhering to company policies, performance expectations, and attendance requirements.
• Successfully manage high-volume phone interactions while multitasking across multiple systems, applying product knowledge, and maintaining accuracy and attention to detail.
• Utilize strong analytical, organizational, and problem-solving skills to make informed decisions, manage priorities, collaborate effectively, and continuously improve through feedback and learning.

Benefits and Perks

• WHAT WE CAN OFFER YOU: Hourly Wage: $21.00, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays.
• See our benefits and perks page for details.
• Broad insurance product knowledge.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Mutual of Omaha is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.