Fraud Ops Specialist

Job Overview

Imprint helps the world's best brands grow the lifetime value of their customers. We started with co-branded credit cards and rebuilt them to be smarter, more rewarding, and brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.

com , H-E-B, Fetch, and Shell to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. But the card is just the beginning.

Job Description

Our robust technology and world-class operations allow us and our brand partners to offer powerful financial products without becoming a bank. In the U. S.

, co-branded cards alone account for over $300 billion in annual spend, and most still run on decades-old legacy bank systems. Imprint is the modern alternative: flexible, embeddable, and built for how people actually pay today.

Backed by Kleiner Perkins, Thrive Capital, Ribbit, and Khosla Ventures, we're building a world-class team to redefine how people pay and how brands grow. If you want to move fast, solve hard problems, and own real outcomes, we want to meet you.

Risk decisioning via automated strategy rules and manual operations are done via a nimble and modern technology platform to enable decisioning of millions of customers and transactions with a very high degree of precision and accuracy.

The Job The Fraud Operations Specialist position is a key role within the Fraud Operations team.

Key Responsibilities

• Backed by Kleiner Perkins, Thrive Capital, Ribbit, and Khosla Ventures, we're building a world-class team to redefine how people pay and how brands grow.
• The Team Robust risk strategy and risk operations sit at the heart of this branded credit card platform and enable delivery of credit/fraud losses in line with our risk appetite while providing outstanding experience to customers.
• These risk capabilities and processes are constantly evolving to have industry leading risk discrimination and foster a sustained source of competitive advantage for Imprint and value addition to our merchant partners.
• Fraud Operations Specialists will make an impact by reviewing potentially fraudulent transaction activity, customer applications, and identity theft claims while communicating with our card holders and reporting trends to leadership.
• Manage multiple tasks effectively by balancing high productivity, sense of urgency and delivering quality decisions on cases reviewed.
• Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards.

Required Skills and Qualifications

• We combine advanced payments infrastructure, intelligent underwriting, and deep customer data to create delightful and personalized experiences for members as well as efficient and profitable relationships for our brand partners.
• The Team Robust risk strategy and risk operations sit at the heart of this branded credit card platform and enable delivery of credit/fraud losses in line with our risk appetite while providing outstanding experience to customers.
• Drive improved performance on established Fraud KPIs achieving desired function objectives to drive reduction in fraud loss while reducing disruption and improving experience for genuine applicants.
• What We Look For High School Diploma, GED, equivalent certification 2+ years of experience in fraud investigations related to transaction monitoring, application review, disputes, and/or BSA/AML monitoring Ability to dive into situations to identify patterns Ability to work independently to resolve cases under service level agreements Strong verbal and written communication skills Strong analytical skills, particularly to track, understand and act to meet metrics and KPIs Exceptional organization and attention to detail Emphatic commitment to personal growth and development Bonus Points Prior experience at a high growth startup Financial services industry experience Imprint is committed to a diverse and inclusive workplace.

Benefits and Perks

• What We Look For High School Diploma, GED, equivalent certification 2+ years of experience in fraud investigations related to transaction monitoring, application review, disputes, and/or BSA/AML monitoring Ability to dive into situations to identify patterns Ability to work independently to resolve cases under service level agreements Strong verbal and written communication skills Strong analytical skills, particularly to track, understand and act to meet metrics and KPIs Exceptional organization and attention to detail Emphatic commitment to personal growth and development Bonus Points Prior experience at a high growth startup Financial services industry experience Imprint is committed to a diverse and inclusive workplace.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Contractor.

About the Company

Imprint is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.