Forward Deployed Product Manager, AI Agent

Job Overview

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage.

Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel.

Job Description

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

At the end of the day, you own each AI Agent and the outcomes they drive for our customers, and you take that personally.

Key Responsibilities

• The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
• Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia.
• Cresta’s leadership includes some of the leading minds in AI today.
• Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
• Come build that future at Cresta.
• About the Role: As a Forward Deployed Product Manager, AI Agent , you will create, deploy and optimize AI Agents that transform our customers’ businesses and delight their customers.
• This highly cross-functional and customer-facing role blends product thinking, a nose for value, and project leadership with senior customer executives.
• You are a creative, pragmatic problem solver who thrives in fast-paced environments, rolls up your sleeves to build, and excels at turning ambiguity into execution.

Required Skills and Qualifications

• Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage.
• The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
• Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
• Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria while gathering feedback to improve the AI agent platform Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform Improve our playbooks for agent development and customer deployment What We’re Looking For: 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products Hands-on work style – curiosity with a bias for action.
• Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally Strong technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count!) Comfortable working with ambiguity and learning quickly in a dynamic startup environment Passion for AI, automation, and shaping the future of customer experience Bonus Points: Background in product management, conversation design or forward deployed engineering roles Experience in a startup or high-growth SaaS environment Familiarity with customer support and contact center operations Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people.
• Final offers are shaped by factors like experience, skills, education, and geography.

Benefits and Perks

• Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally Strong technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count!) Comfortable working with ambiguity and learning quickly in a dynamic startup environment Passion for AI, automation, and shaping the future of customer experience Bonus Points: Background in product management, conversation design or forward deployed engineering roles Experience in a startup or high-growth SaaS environment Familiarity with customer support and contact center operations Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people.
• In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
• OTE Range : $170,000–$280,000 + Offers Equity Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Cresta is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.