Field Phlebotomy Supervisor - Northern California

Job Overview

Getlabs is the leading platform for at-home diagnostics. Healthcare organizations use Getlabs to send mobile phlebotomists to patients’ homes and collect labs, vitals, and advanced diagnostics.

By leveraging Getlabs, partners can improve patient adherence and close gaps in care with same-day, nationwide availability.

Job Description

Our team has raised $50M from strategic investors including the two largest diagnostic laboratories in the United States, Labcorp and Quest. Getlabs’ mission is to save lives by expanding access to diagnostics for everyone.

About the role: We are currently seeking a full-time Field Phlebotomy Supervisor interested in joining a high-growth stage startup.

The Field Phlebotomy Supervisor oversees the quality of territories patient operations. You will be responsible for ensuring that every Getlabs experience meets and exceeds the patient's expectations.

You will also help train and ensure quality for our team of hourly phlebotomists. Above all, we are seeking candidates who are self-starters and are resourceful, organized, detail-oriented, communicative, and friendly.

This position is currently limited to candidates residing within a one-hour commute of the San Francisco Bay Area.

Key Responsibilities

• Getlabs is the leading platform for at-home diagnostics.
• The mandate of the Field Phlebotomy Supervisor is simple but challenging: assist our Operations Manager with the day-to-day operations throughout the market and ensure our patients have the best experience possible.
• You will be responsible for ensuring that every Getlabs experience meets and exceeds the patient's expectations.
• You will also help train and ensure quality for our team of hourly phlebotomists.
• At Getlabs, you will: Supervise a team of mobile phlebotomists in one or more geographical markets Assess work performance and perform appointment reviews for compliance, quality, and safety on a regular basis; accurately report all findings Administer disciplinary action as appropriate Interview and hire new mobile phlebotomists Effectively and efficiently onboard new hires Complete new hire and annual competency assessments for team Ensure accurate order and patient appointment record-keeping Administer performance reviewsHandle employee concerns and grievances Review daily/weekly schedules for team and make schedule adjustments as needed; organize, plan, and assign work Plan and manage a budget Assist with day-to-day customer service and manager-level escalations including interactions with patients via inbound calls, outbound calls, emails, and other communication platforms Review and approve team timecards and expenses What we are looking for: At least 2 years of management experience in a leadership position is required Phlebotomy certification from an accredited agency is required: American Medical Technologists (AMT), American Society for Clinical Pathology (ASCP), or National Center for Competency Testing (NCCT) In-depth knowledge of phlebotomy duties, responsibilities and techniques a plus!

Required Skills and Qualifications

• The mandate of the Field Phlebotomy Supervisor is simple but challenging: assist our Operations Manager with the day-to-day operations throughout the market and ensure our patients have the best experience possible.
• You will be responsible for ensuring that every Getlabs experience meets and exceeds the patient's expectations.
• At Getlabs, you will: Supervise a team of mobile phlebotomists in one or more geographical markets Assess work performance and perform appointment reviews for compliance, quality, and safety on a regular basis; accurately report all findings Administer disciplinary action as appropriate Interview and hire new mobile phlebotomists Effectively and efficiently onboard new hires Complete new hire and annual competency assessments for team Ensure accurate order and patient appointment record-keeping Administer performance reviewsHandle employee concerns and grievances Review daily/weekly schedules for team and make schedule adjustments as needed; organize, plan, and assign work Plan and manage a budget Assist with day-to-day customer service and manager-level escalations including interactions with patients via inbound calls, outbound calls, emails, and other communication platforms Review and approve team timecards and expenses What we are looking for: At least 2 years of management experience in a leadership position is required Phlebotomy certification from an accredited agency is required: American Medical Technologists (AMT), American Society for Clinical Pathology (ASCP), or National Center for Competency Testing (NCCT) In-depth knowledge of phlebotomy duties, responsibilities and techniques a plus!
• Proven track record in providing exceptional customer service Strong communication skills; both written and verbal (Google suite a plus) A disciplined worker who can work independently or in a team environment Reliable transportation and clean driving record Competency with Google applications and willingness to embrace new technology A proven ability to handle ambiguity in the absence of defined systems and processes We have great benefits to make your life easier so you can focus on what you're best at: Competitive annual salary ranging $95,000-$105,000 Valuable stock option plan Medical, dental and vision insurance options Flexible and unlimited vacation A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work-with colleagues!

Benefits and Perks

• Proven track record in providing exceptional customer service Strong communication skills; both written and verbal (Google suite a plus) A disciplined worker who can work independently or in a team environment Reliable transportation and clean driving record Competency with Google applications and willingness to embrace new technology A proven ability to handle ambiguity in the absence of defined systems and processes We have great benefits to make your life easier so you can focus on what you're best at: Competitive annual salary ranging $95,000-$105,000 Valuable stock option plan Medical, dental and vision insurance options Flexible and unlimited vacation A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work-with colleagues!

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Getlabs is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.