Enterprise Support Specialist

Job Overview

About us: Branch is on a mission to empower workers with financial freedom. We do this by helping companies accelerate payments and providing working Americans with accessible, free financial services.

We’re committed to building and delivering more inclusive, transparent, and frictionless financial products. Our goal of empowerment extends to our own employees, too. Have a great idea? Share it today and it might just get implemented tomorrow.

Job Description

As a member of our team, your voice and creativity matter-and they can directly impact our products, company, and culture. We not only focus on attracting great talent from across the country, but also on building teams that help that talent thrive.

That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together. Come join our team as we develop new ways to improve the lives of working Americans.

Investigate and resolve technical issues stemming from integrations.

Use internal and third-party customer support and configuration tools to troubleshoot and resolve issues. Understand the customer experience and identify areas to improve the product and/or operations. Requires phone support and customer callbacks.

Key Responsibilities

• We’re committed to building and delivering more inclusive, transparent, and frictionless financial products.
• We not only focus on attracting great talent from across the country, but also on building teams that help that talent thrive.
• About the role: We're looking for an organized, curious, empathetic, and self-motivated Enterprise Support Specialist to join our team at Branch.
• What you'll do: Coordinate solutions for customers whose operations depend on Branch products by troubleshooting technical issues, providing educating moments, and maintaining a feedback loop in order to support customer retention.
• Triage, escalate, and partner with various teams such as Customer Success, Account Management, User Support, Risk, and Engineering to ensure timely resolution and mitigate likelihood of repeat incidents.
• Use internal and third-party customer support and configuration tools to troubleshoot and resolve issues.
• Requires phone support and customer callbacks.
• Qualifications: Previous B2B support experience in SaaS and/or fintech Project management experience (preferred) Proficient in Excel / Google Sheets Excellent communicator both verbal and written Problem Solver - Ability to identify, troubleshoot issues, and propose simple solutions Coachable - Open to feedback and can show improvement Experience with Zendesk support software a plus Compensation : The base compensation range for this role is 60-65k.

Required Skills and Qualifications

• Understand the customer experience and identify areas to improve the product and/or operations.
• Qualifications: Previous B2B support experience in SaaS and/or fintech Project management experience (preferred) Proficient in Excel / Google Sheets Excellent communicator both verbal and written Problem Solver - Ability to identify, troubleshoot issues, and propose simple solutions Coachable - Open to feedback and can show improvement Experience with Zendesk support software a plus Compensation : The base compensation range for this role is 60-65k.
• The base salary offered to an applicant could be higher or lower based on each applicants specific skill set, depth of experience, relevant education or training, etc.
• Must be currently authorized to work in the USA without sponsorship or transfer.

Benefits and Perks

• The base salary range listed excludes equity or benefits.
• Benefits: Market-leading medical, dental, and vision insurance Stock options Free Premium-Tier Origin Financial Wellness subscription Monthly home-office stipend 401k (TransAmerica) 12-weeks paid parental leave for birthing and non-birthing parents Flexible time off + sick and safe time 11 paid company holidays Branch@Branch Same Day Pay Option Working at Branch A remote-first company with employees located throughout the U.S., Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Branch is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.