Enterprise Account Manager - Hospitality

Job Overview

About WorkWhile WorkWhile is on a mission to help workers earn a better living and live better lives. 83 million Americans work hourly jobs: the true backbone of the hospitality, catering, and event industries.

These workers often face highly volatile schedules, sudden booking surges, minimum wage pay, and limited benefits, leading to financial instability.

Job Description

For high-volume catering companies, stadium and venue operators, corporate food service providers, and large-scale event producers, we provide instant access to a vetted, high-quality workforce to seamlessly scale up for major events and peak periods.

We have the audacious goal to align incentives and solve inefficiencies in the labor market, disrupting the $650 billion staffing and recruiting market. Backed by Khosla Ventures and recognized by the Inc.

5000 for 10x growth, WorkWhile is reshaping the future of work in hospitality and live events.

Key Responsibilities

• These workers often face highly volatile schedules, sudden booking surges, minimum wage pay, and limited benefits, leading to financial instability.
• About the Role WorkWhile is looking for an Enterprise Account Manager - Hospitality to join our team and build long-term, trusting relationships with our enterprise hospitality and event clients.
• This role is focused on managing a portfolio of high-volume accounts, including catering conglomerates, national contract food service providers, sports and entertainment venue operators, and premier event management groups, ensuring they have the right workforce to keep operations running smoothly, especially during peak seasons, major event rollouts, and sudden booking surges.
• You will serve as the primary point of contact for hospitality enterprise accounts, driving satisfaction, retention, and growth while acting as a strategic partner who understands the fast-paced, high-stakes nature of food service, catering, and venue management.
• What You'll Do Lead Account Relationship: Serve as the lead point of contact for all account management matters for enterprise hospitality and event clients, including staffing planning, shift fulfillment, and ongoing labor strategy.
• Build Executive & Regional Alignment: Build and maintain strong, long-lasting relationships with regional event/culinary directors, general managers, corporate food service directors, venue concessionaires, and VP-level operations leaders.
• Deliver Business Reviews: Prepare regular account health reports and quarterly business reviews tailored to venue operators, contract food service executives, and catering leadership teams.
• What You Bring Experience: 3+ years experience as an Account Manager, ideally within the contract food service, event management, catering, venue operations, or flexible workforce solutions industries.

Required Skills and Qualifications

• WorkWhile identifies the best, most reliable hourly workers and matches them with shifts that fit their skills, location, and life.
• For workers, we provide stable income and unmatched benefits, including next-day pay, free telehealth services, upskilling, and financial wellness tools.
• Act as a Trusted Advisor: Develop trusted advisor relationships with key hospitality accounts, aligning WorkWhile's workforce solutions to their operational goals, ROI targets, and guest experience standards.
• Issue Escalation & Resolution: Assist with challenging client requests or live-event operational escalations, providing quick and effective resolutions to minimize disruption to the guest experience.
• What You Bring Experience: 3+ years experience as an Account Manager, ideally within the contract food service, event management, catering, venue operations, or flexible workforce solutions industries.
• Deep Hospitality & Event IQ: A profound understanding of the logistics behind large-scale catering, stadium operations, corporate dining, and how workforce reliability directly impacts guest experience and margin.
• Multi-Unit Expertise: Experience managing multi-unit, enterprise-scale hospitality accounts, venue networks, or multi-city event portfolios.
• Tech Stack Proficiency: Solid experience with CRM software (Salesforce or similar) and Google Suite.

Benefits and Perks

• These workers often face highly volatile schedules, sudden booking surges, minimum wage pay, and limited benefits, leading to financial instability.
• For workers, we provide stable income and unmatched benefits, including next-day pay, free telehealth services, upskilling, and financial wellness tools.
• Benefits & Perks Competitive base salary + commission with clear OTE upside.
• Equity in a high-growth, venture-backed startup.
• 401(k) with employer match.
• Equity: This position is eligible for stock options as part of our long-term incentive program.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

WorkWhile is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.