Embedded AI Expert
Job Overview
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage.
Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel.
Job Description
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
Cresta is seeking a Embedded AI Expert to join our team and work closely with our customers in a tactical execution role.
Key Responsibilities
- The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
- Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia.
- Cresta’s leadership includes some of the leading minds in AI today.
- Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
- Come build that future at Cresta.
- As an Embedded AI Expert, you will be responsible for configuring and maintaining our self-service product, as well as sharing insights and building insight/performance reports.
- Additionally, you will monitor trends and anomalies using the Cresta application, respond to ad hoc business requests for analysis, and provide ongoing mentoring and support for our customers' own analysts.
- Responsibilities: Work closely with customers to operationalize their program strategy using Cresta's self-service product, Opera.
Required Skills and Qualifications
- Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage.
- The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
- Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
- 1-5 Years relevant experience Qualifications : Contact center experience preferred.
- Excellent written and verbal communication skills to effectively communicate insights and collaborate with customers and internal teams.
- Strong problem-solving skills to analyze complex data and provide actionable recommendations.
- Comfortable speaking with senior level executives at customers Proficient in Microsoft Word, Excel, and PowerPoint/Google Slides.
- Final offers are shaped by factors like experience, skills, education, and geography.
Benefits and Perks
- Perks & Benefits: We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs Flexible vacation time to promote a healthy work-life blend Paid parental leave to support you and your family Communication & Wellness Stipend Comprehensive training and onboarding programs provided by Cresta.
- In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
- Salary Range : $100,000 - $140,000 + Bonus + Equity We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers.
USA Jobs Today role summary
Role Summary
Embedded AI Expert at Cresta is a remote United States position and is listed as Full Time.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage.
Review the employer's original description and official application page before applying; USA Jobs Today organizes source-supported details for readability without changing stated requirements.
Application Checklist
- Review the stated qualifications, including: Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Years relevant experience Qualifications : Contact center experience preferred.
- Confirm that the official application page still lists the role as open.
- Verify the work location and any United States eligibility or work-authorization requirements.
- Tailor your resume to the responsibilities and qualifications stated by Cresta.
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Work Location and Schedule
This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.
About the Company
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