Dispatch Specialist

Job Overview

Location: Remote - United States Level: Specialist I (entry-level - clear growth path to Specialist II and Senior) Reports to: Dispatch Manager About Proof Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States.

We connect law firms with process servers and enable electronic court filing through a modern, technology-driven platform - automating document ingestion, compliance, real-time job matching, and integrations with leading legal software.

Job Description

Today, Proof delivers over 60,000 documents per month through a network of ~2,000 contracted process servers. About the role A Dispatch Specialist I is the front line of Proof's marketplace.

You ensure all service of process jobs in your territory are successfully dispatched by connecting job opportunities with independent contractor process servers. You negotiate fairly with both clients and servers and learn from every job outcome.

Your work directly shapes the client experience, server relationships, and marketplace economics in the territory you own. What you'll do Own a territory. Become the subject-matter expert on the operational requirements (e. g.

, regional licensing and coverage rules) for the regions you're assigned. Keep jobs moving and own your queue. Match every job in your territory to a process server quickly and manage your dispatch requests so work doesn't pile up.

Meet SLA targets and make the best decision for our clients and the process servers. Build relationships with servers. Servers are independent contractors who choose which jobs to take. Call, text, and email them respectfully and professionally.

Take notes on their preferences. Find solutions that work for both sides of the marketplace. Communicate with clients. Handle client conversations by phone and email, negotiating the path that works best for everyone. Negotiate fair pricing.

Key Responsibilities

• Location: Remote - United States Level: Specialist I (entry-level - clear growth path to Specialist II and Senior) Reports to: Dispatch Manager About Proof Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States.
• We connect law firms with process servers and enable electronic court filing through a modern, technology-driven platform - automating document ingestion, compliance, real-time job matching, and integrations with leading legal software.
• Today, Proof delivers over 60,000 documents per month through a network of ~2,000 contracted process servers.
• Match every job in your territory to a process server quickly and manage your dispatch requests so work doesn't pile up.
• Build relationships with servers.
• Support your peers.
• You write clear notes that support your decisions.
• You bring ideas to your manager.

Required Skills and Qualifications

• Your work directly shapes the client experience, server relationships, and marketplace economics in the territory you own.
• Qualifications 1–3 years of professional experience (dispatch, logistics, operations, customer service, or related).
• Strong verbal and written communication skills.
• Experience or natural ability building trust-based relationships, especially with independent contractors or other partners.
• Excellent time management and organizational skills; able to manage multiple priorities under tight deadlines.
• Preferred Qualifications Bachelor's degree.
• Experience in dispatch, logistics, or operations.
• Experience on a marketplace or gig economy platform.

Benefits and Perks

• Eligible for company bonus plan Benefits Medical, dental, vision, disability insurance, and 401(k) options Flexible Time Off (FTO) and paid holidays Company equipment provided E-Verify This company participates in E-Verify, for more information view the Participation and Right to Work Posters .

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Proof is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.