Director, Product Management, Customer Security Outcomes

Job Overview

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure.

As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform.

Job Description

This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity.

We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats.

We believe in transparency and value constructive, honest debate -we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential.

If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role We are looking for a Director, Product Management, Customer Security Outcomes to join our team. This is a fully remote U. S. role, reporting to the Sr. Director of Product Management in the Product Management department.

Key Responsibilities

• We build high-performing teams that can make an impact quickly and with high quality.
• To do this, we are building a culture of execution centered on customer obsession , collaboration, ownership, and accountability.
• Role We are looking for a Director, Product Management, Customer Security Outcomes to join our team.
• Director of Product Management in the Product Management department.
• This critical leadership role owns the product vision and strategy for Zscaler Security Operations, delivering clear, scalable, and measurable services that are highly differentiated and indispensable to our customers.
• You will sit at the intersection of our customers, security operations experts, and technology, ensuring Zscaler sets the industry standard for security service delivery.
• What you’ll do (Role Expectations) Define and document an aligned vision and strategy for the future of threat detection, risk/exposure, and cyber operations services based on market and customer feedback Set customer-driven, world-class security operations outcomes and measures across managed investigation, managed response, threat hunting, and advisory services Partner with Customer Security Operations and Product teams to implement features that deliver industry-leading security outcomes and ensure operational alignment Represent Zscaler as a customer-facing visionary thought leader, participating in executive customer advisory boards and managing critical incidents and escalations Collaborate with Product Marketing to establish Zscaler as the industry leader in security operations by setting the standard for understanding and achieving great security outcomes Who You Are (Success Profile) You thrive in ambiguity.
• You're comfortable building the path as you walk it.

Required Skills and Qualifications

• What We’re Looking for (Minimum Qualifications) Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain 8+ years of experience in detection and response with a background in delivering tech-led managed services at scale Proven operational experience running a Security Operations Center (SOC) with deep credibility among industry SOC leaders In-depth understanding of the security market, vendor landscape, automation, and threat detection and response technologies Demonstrated ability to distill complex situations into data-driven plans coupled with strong B2B experience within a growth-stage business and exceptional customer-facing skills What Will Make You Stand Out (Preferred Qualifications) Experience designing strategic product roadmaps that leverage generative AI to automate incident summarization workflows and accelerate customer security outcomes Tech-forward expertise embracing automation, AI, and modern methodologies such as agentic workflows and MCP Strong background viewing services through a product lens to effectively influence core product management and engineering teams #LI-Remote #LI-JG1 Zscaler’s salary ranges are benchmarked and are determined by role and level.
• The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

Benefits and Perks

• The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
• Our Benefits program is one of the most important ways we support our employees.
• Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!
• Learn more about Zscaler's hybrid working model and benefits here .

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Zscaler is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.