Director of Product Management - US Remote

Job Overview

What is PerfectServe? PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space.

The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019.

Job Description

PerfectServe now has 400+ employees, 30,000+ customers - spanning medical practices, hospitals, and health systems - and $100 million+ in annual revenue.

PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications - including messages, pages, calls, and alerts - to the right place at the right time in any care setting.

PerfectServe also received two Best in KLAS awards in 2026 - one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.

This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows.

But you don't have to be in product to make in impact - everybody at PerfectServe contributes to important work that moves the business forward.

Key Responsibilities

• PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space.
• By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians.
• Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach: In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration - the clear segment leader.
• Role Overview PerfectServe is seeking a Director of Product Management – AI to own the product vision, strategy, and lifecycle of our AI-native answering service platform.
• This is a modern product leadership role: you will define what gets built and why, ground every decision in deep customer and clinical understanding, and move fast using the tools of contemporary product development - including AI-assisted prototyping, rapid experimentation, and data-driven iteration.
• Reporting to the Sr Director, Product Management, you will be the connective tissue between healthcare operations teams, engineering, and executive leadership, translating complex clinical and interoperability needs into a clear, prioritized, and continuously evolving product roadmap.
• Core Responsibilities AI Product Vision & Roadmap Ownership Define and own the product strategy for PerfectServe’s AI answering service, including near-term delivery commitments and a longer-horizon vision for how AI evolves across the portfolio.
• Customer & Clinical Discovery Lead ongoing customer discovery efforts: conduct interviews, site visits (virtual or in-person), and workflow observation sessions with clinical and administrative end users.

Required Skills and Qualifications

• At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day.
• Healthcare Interoperability & Workflow Expertise Apply working knowledge of healthcare interoperability standards - HL7, FHIR, and API integration patterns - to shape AI feature design and integration requirements.
• Qualifications Required 8+ years of product management experience, with at least 3 years owning AI, NLP, or conversational AI products in production.
• Demonstrated ability to lead customer discovery in complex B2B environments; experience interviewing clinical or operational end users is a strong differentiator.
• Working knowledge of healthcare interoperability standards: HL7 v2, FHIR, and API integration patterns.
• Experience working with outsourced development partners, including delivery accountability and quality review.
• Preferred Experience with healthcare contact center operations, patient access workflows, or clinical communication platforms.
• Experience in a growth-stage company where product practice is still being built, not just inherited.

Benefits and Perks

• The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities.
• Benefits: Remote first work environment Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K - with match and immediately vested.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

PerfectServe is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.