Director, Finance & Billing Operations

Job Overview

We are seeking our first Director, Finance & Billing Operations to join Rockbot, bringing a passion for operational excellence, systems design, and scalable revenue infrastructure.

As Rockbot continues transforming how revenue flows through the business with Salesforce, MuleSoft, and Ironclad, this role will play a critical role in connecting the dots behind the scenes.

Job Description

You’ll help translate contracts, orders, and customer activity into accurate billing, collections, and revenue reporting.

You’ll have the opportunity to bring structure, automation, and operational excellence to a function undergoing meaningful transformation.

Manage billing operations for SaaS subscriptions, usage-based services, enterprise contracts, hardware, professional services, and advertising products. Establish scalable billing policies, controls, workflows, and documentation.

Drive collections performance, cash flow optimization, and DSO improvement. Partner with Accounting on month-end close, reconciliations, revenue reporting, and audit support. Manage Avalara sales tax compliance and exemption processing.

Key Responsibilities

• This role is ideal for someone who is a natural builder, enjoys solving complex operational challenges, and takes pride in creating scalable systems that make life easier for both customers and internal teams.
• You’ll inherit a billing environment supporting more than 12,000 customers across SaaS subscriptions, usage-based services, enterprise contracts, hardware, professional services, and advertising products.
• You Will: Lead Billing & Accounts Receivable Operations Own end-to-end billing, invoicing, collections, and payment reconciliation across all customer segments and revenue streams.
• Manage billing operations for SaaS subscriptions, usage-based services, enterprise contracts, hardware, professional services, and advertising products.
• Partner with Accounting on month-end close, reconciliations, revenue reporting, and audit support.
• Manage Avalara sales tax compliance and exemption processing.
• Own billing support operations, identify recurring issues, and drive long-term process improvements.
• Define billing triggers, operational handoffs, and data requirements that support accurate invoicing and reporting.

Required Skills and Qualifications

• You Have: 8+ years of experience in Billing Operations, Finance Operations, Revenue Operations, or Order-to-Cash functions within a B2B SaaS or technology environment.
• Demonstrated experience billing across multiple revenue streams, including SaaS subscriptions, consumption-based billing, hardware, professional services, advertising, and enterprise contracts.
• Experience operating in complex billing environments supporting large customer populations, multi-location account structures, and multiple revenue models simultaneously.
• Strong working knowledge of Salesforce as the upstream source of contract and order data.
• Strong analytical, operational, and problem-solving skills with a track record of improving processes and systems.
• Excellent communication skills and the ability to influence stakeholders across Finance, Sales, RevOps, Product, and Engineering.
• Preferred Experience with Avalara or similar tax automation platforms.
• Experience with Tableau or other BI tools Experience with Ironclad or another contract lifecycle management platform.

Benefits and Perks

• The compensation range for this position is $170,000–$220,000 plus equity and comprehensive benefits.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Rockbot is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.