Design Center Manager, NYC

Job Overview

com At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service.

As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction.

Job Description

We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.

This role is perfect for a high-energy, motivated professional ready to make an immediate impact and serve as a brand ambassador for the New York market.

The Showroom Manager will oversee all aspects of showroom operations, including sales leadership, client experience, team management, and strategic business initiatives. This position reports directly to the VP, Luxury.

Key Responsibilities

• As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction.
• Your Role at Delta Faucet Delta Faucet Company is seeking a dynamic Showroom Manager to lead our new New York City Design Center focused on the Brizo and Newport Brass brands.
• The Showroom Manager will oversee all aspects of showroom operations, including sales leadership, client experience, team management, and strategic business initiatives.
• Responsibilities Leadership & Team Development: Manage, mentor, and develop a high-performing showroom team, auditing performance, resolving escalated claims, and ensuring optimal staffing and seamless operations.
• Showroom Operations & Sales: Oversee day-to-day showroom performance by delivering world-class customer service, hosting client-facing events, maintaining brand-standard visuals, coordinating with cross-functional teams, driving pipeline management, and ensuring accurate CRM usage and sales goal attainment.
• Client Engagement: Represent the Brizo & Newport Brass brands with professionalism, build trusted client relationships, provide personalized service, follow up on leads and samples, and organize showroom events that enhance the client experience.
• Strategic Management: Create and execute the showroom’s business plan, develop and manage budgets, align team goals with luxury strategy, oversee account and sample processes, contribute to forecasting, and identify opportunities for growth and cross-selling.
• Qualifications 5+ years in sales management within a high-end luxury brand environment (showroom, retail, or architectural design firm).

Required Skills and Qualifications

• .com At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service.
• The Showroom Manager will oversee all aspects of showroom operations, including sales leadership, client experience, team management, and strategic business initiatives.
• Client Engagement: Represent the Brizo & Newport Brass brands with professionalism, build trusted client relationships, provide personalized service, follow up on leads and samples, and organize showroom events that enhance the client experience.
• Qualifications 5+ years in sales management within a high-end luxury brand environment (showroom, retail, or architectural design firm).
• Proven experience in budget management, designing curriculum and delivering engaging training programs.
• Strong leadership, negotiation, and decision-making skills.
• Excellent communication skills, both verbal and written.
• Proficient in Microsoft Office; CRM experience required.

Benefits and Perks

• Here are some of the benefits we offer for your personal and professional growth: Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Masco is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.