Dental Customer Service Rep

Job Overview

The Dental Customer Service Representative plays a key role in supporting providers and policyholders by delivering high-quality service and accurate request processing.

This position handles routine customer inquiries related to dental products and services, ensuring timely and effective resolution while maintaining service excellence standards.

Job Description

This role is essential to maintaining efficient operations and fostering strong relationships with customers and providers. Our next training class will start on Friday, July 10th.

Dental Contact center hours of operation are Monday–Friday, 7:00 AM–7:00 PM CST; shift options post-training based on business needs. Occasional late shifts coverage required and overtime opportunities during peak seasons.

WHAT WE CAN OFFER YOU: Hourly Wage: Minimum: $20. 00 - $20. 50, plus annual bonus opportunity. Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.

Research, analyze, and resolve routine inquiries using multiple systems, policies, and reference materials, escalating sensitive or complex issues as needed.

Key Responsibilities

• The Dental Customer Service Representative plays a key role in supporting providers and policyholders by delivering high-quality service and accurate request processing.
• The CSR supports customer retention by contributing to positive service experiences, collaborating with internal teams, and escalating more complex issues as needed to ensure proper resolution.
• WHAT YOU'LL DO: Handle both outbound and inbound calls from Dental providers, members, and policyholders regarding dental benefits, claims, and payments, delivering accurate and empathetic service.
• WHAT YOU’LL BRING: Strong oral and written communication skills with the ability to deliver thorough, high-quality customer service and sound judgment.

Required Skills and Qualifications

• The CSR supports customer retention by contributing to positive service experiences, collaborating with internal teams, and escalating more complex issues as needed to ensure proper resolution.
• Occasional late shifts coverage required and overtime opportunities during peak seasons.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
• Explain claim status, benefit determinations, and payment details clearly, placing outbound calls only when follow-up or clarification is required.
• Collaborate with internal teams and apply problem-solving skills to resolve discrepancies and turn service issues into positive experiences.
• WHAT YOU’LL BRING: Strong oral and written communication skills with the ability to deliver thorough, high-quality customer service and sound judgment.
• Minimum 1 year of customer service or contact center experience; health, dental, or insurance background preferred.
• Basic knowledge of dental insurance products and familiarity with medical/dental terminology.

Benefits and Perks

• Structured, paid training with strict attendance expectations; includes systems navigation, call flows, benefit/claims fundamentals, documentation standards, and service quality.
• WHAT WE CAN OFFER YOU: Hourly Wage: Minimum: $20.00 - $20.50, plus annual bonus opportunity.
• Work-life balance with vacation, personal time and paid holidays.
• See our benefits and perks page for details.
• WHAT YOU'LL DO: Handle both outbound and inbound calls from Dental providers, members, and policyholders regarding dental benefits, claims, and payments, delivering accurate and empathetic service.
• Explain claim status, benefit determinations, and payment details clearly, placing outbound calls only when follow-up or clarification is required.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Mutual of Omaha is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.