Deal Desk Analyst

Job Overview

Our Culture Quantum Metric's number one objective is happy people, diverse and inclusive culture.

We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

Job Description

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much.

We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

Key Responsibilities

• As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work.
• We are also passionate about the connections we build with our customers.
• You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.
• About the Role As a Deal Desk Analyst, you will be a key member of the Legal team, partnering closely with Sales, Customer Success, Finance, and Legal to support the commercial deal process.
• You will be responsible for pricing and quoting support, deal structuring, drafting Order Forms, managing Quantum's response to customer redlines, and ensuring opportunities are accurately closed in Salesforce (SFDC).
• Responsibilities Develop a deep understanding of Quantum's product packaging, pricing models, and commercial policies to provide deal structuring and quoting support to Sales and Customer Success Draft, review, and manage standard and complex, non-standard Order Forms, serving as the primary Deal Desk contact for Sales, Legal, Finance, and Customer Success throughout the deal cycle Review customer redlines to Order Forms, identify potential impacts to deal structure, revenue recognition, and business policies, and guide internal stakeholders on appropriate responses and required approvals Partner with Sales, Customer Success, Finance, and Legal to structure creative, customer-focused solutions that align with Quantum's commercial and operational policies Support opportunity management in Salesforce (SFDC), ensuring opportunities are accurate, complete, and closed in a timely manner Proactively identify process improvements and drive initiatives that simplify, standardize, and scale the deal lifecycle Collaborate cross-functionally to ensure accurate guidance, clear communication, and a consistent customer experience throughout the quoting and contracting process Contribute to Deal Desk scalability through special projects, including automation initiatives, playbook development for non-standard deal structures, dashboards, sales analytics, and performance reporting Requirements Must be located in Eastern or Central Time Zone 2+ years of experience in Deal Desk or a similar commercial operations role, including experience structuring and quoting complex SaaS transactions Experience with Salesforce (SFDC) and a CPQ platform (DealHub preferred) Familiarity with MSAs, Order Forms, and customer contract redlines, including the ability to identify commercial issues, propose acceptable alternatives, and coordinate responses with Legal and cross-functional stakeholders Ability to understand business objectives and translate them into practical, scalable commercial solutions Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities, work independently, and own transactions from quote through execution Excellent interpersonal, verbal, and written communication skills, with the ability to collaborate effectively across cross-functional teams Customer-focused mindset with a commitment to delivering high-quality internal support and service Self-starter with a high degree of initiative, curiosity, and accountability Compensation Bonus Eligible Additional Information Recruitment Process Note: This interview process is subject to change.
• Recruiter Screen (30 minutes) - Hiring Manager Interview (30 minutes) - Peer Interview (30 minutes) - Team Panel (30 minutes) - COO & SVP of Legal Interview Panel (30 minutes) - CEO Interview (30 minutes) Perks and Benefits This will be the best group that you ever work with!

Required Skills and Qualifications

• At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position.
• Success in this role requires strong analytical skills, exceptional attention to detail, and the ability to collaborate effectively across cross-functional teams in a fast-paced environment.
• Responsibilities Develop a deep understanding of Quantum's product packaging, pricing models, and commercial policies to provide deal structuring and quoting support to Sales and Customer Success Draft, review, and manage standard and complex, non-standard Order Forms, serving as the primary Deal Desk contact for Sales, Legal, Finance, and Customer Success throughout the deal cycle Review customer redlines to Order Forms, identify potential impacts to deal structure, revenue recognition, and business policies, and guide internal stakeholders on appropriate responses and required approvals Partner with Sales, Customer Success, Finance, and Legal to structure creative, customer-focused solutions that align with Quantum's commercial and operational policies Support opportunity management in Salesforce (SFDC), ensuring opportunities are accurate, complete, and closed in a timely manner Proactively identify process improvements and drive initiatives that simplify, standardize, and scale the deal lifecycle Collaborate cross-functionally to ensure accurate guidance, clear communication, and a consistent customer experience throughout the quoting and contracting process Contribute to Deal Desk scalability through special projects, including automation initiatives, playbook development for non-standard deal structures, dashboards, sales analytics, and performance reporting Requirements Must be located in Eastern or Central Time Zone 2+ years of experience in Deal Desk or a similar commercial operations role, including experience structuring and quoting complex SaaS transactions Experience with Salesforce (SFDC) and a CPQ platform (DealHub preferred) Familiarity with MSAs, Order Forms, and customer contract redlines, including the ability to identify commercial issues, propose acceptable alternatives, and coordinate responses with Legal and cross-functional stakeholders Ability to understand business objectives and translate them into practical, scalable commercial solutions Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities, work independently, and own transactions from quote through execution Excellent interpersonal, verbal, and written communication skills, with the ability to collaborate effectively across cross-functional teams Customer-focused mindset with a commitment to delivering high-quality internal support and service Self-starter with a high degree of initiative, curiosity, and accountability Compensation Bonus Eligible Additional Information Recruitment Process Note: This interview process is subject to change.
• If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!
• The is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Benefits and Perks

• Ability to manage multiple priorities, work independently, and own transactions from quote through execution Excellent interpersonal, verbal, and written communication skills, with the ability to collaborate effectively across cross-functional teams Customer-focused mindset with a commitment to delivering high-quality internal support and service Self-starter with a high degree of initiative, curiosity, and accountability Compensation Bonus Eligible Additional Information Recruitment Process Note: This interview process is subject to change.
• Recruiter Screen (30 minutes) - Hiring Manager Interview (30 minutes) - Peer Interview (30 minutes) - Team Panel (30 minutes) - COO & SVP of Legal Interview Panel (30 minutes) - CEO Interview (30 minutes) Perks and Benefits This will be the best group that you ever work with!
• Group benefits Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company) FSA, DCFSA, and HSA accounts Employee Assistance Programs (EAP) Telehealth options Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.
• Discounts on Pet Insurance 401k (with employer match) and Options / Equity 13 company holidays Unlimited Paid Time Off Sick leave Parental/Adoption Leave In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Quantum Metric is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.