Data Science Intern (Customer Success)

Job Overview

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage.

Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel.

Job Description

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center.

Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.

Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun , the genius behind Google X, Waymo, Udacity, and more.

Our leadership also includes CEO, Ping Wu , the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi , an early member of Open AI. Join us on this thrilling journey to revolutionize the workforce with AI.

Key Responsibilities

• The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
• Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia.
• Cresta’s leadership includes some of the leading minds in AI today.
• Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
• Come build that future at Cresta.
• Our leadership also includes CEO, Ping Wu , the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi , an early member of Open AI.
• This role offers hands-on experience working with real-world data, building models, and supporting data-driven decision-making.
• You will collaborate with data scientists, engineers, and business stakeholders to solve meaningful problems.

Required Skills and Qualifications

• Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage.
• The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
• Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
• This role offers hands-on experience working with real-world data, building models, and supporting data-driven decision-making.
• Experience writing code in Python (or another general-purpose language).
• Basic understanding of statistics and machine learning concepts Familiarity with libraries such as Pandas, NumPy, Scikit-learn, or TensorFlow/PyTorch Experience with SQL and working with databases Strong analytical and problem-solving skills Excellent communication skills and willingness to collaborate with teammates and customers.
• Nice-to-Haves Experience with data visualization tools (e.g., Tableau, Power BI, Matplotlib, Seaborn) Familiarity with cloud platforms (AWS, GCP, or Azure) Knowledge of version control (Git) Exposure to big data tools (Spark, Hadoop) is a plus This posting will be used to fill a newly-created role.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Cresta is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.