Customer Success Specialist

Job Overview

Job Title: Customer Success Specialist Location : Remote Job type : Full-time Contractor Pay Range : $20-25/hour Mandarin Speaking and writing is required for this position Think Academy US ( www. TheThinkAcademy.

com ), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology.

Job Description

We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey.

This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels.

Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage, ensuring accurate, timely, and professional communication.

Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved. Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience.

Key Responsibilities

• This person should be passionate about helping and supporting student's learning experiences, takes full ownership of user experience, learns quickly, can handle complex situations, and consistently delivers a high standard of service.
• What You Will Do: Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone.
• Work Hours: Day shift: Mon-Fri: 10am-7pm Sat-Sun:8:30am-5:30pm Night shift: 3pm-12am Candidates who are available Fri-Sun will be given priority How You can be Qualified: Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired.
• Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting.
• Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families.

Required Skills and Qualifications

• Job Title: Customer Success Specialist Location : Remote Job type : Full-time Contractor Pay Range : $20-25/hour Mandarin Speaking and writing is required for this position Think Academy US ( www.TheThinkAcademy.com ), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology.
• At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques.
• This person should be passionate about helping and supporting student's learning experiences, takes full ownership of user experience, learns quickly, can handle complex situations, and consistently delivers a high standard of service.
• Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience.
• Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience.
• Contribute to customer success initiatives, operational improvements, and user-experience optimization projects.
• Work Hours: Day shift: Mon-Fri: 10am-7pm Sat-Sun:8:30am-5:30pm Night shift: 3pm-12am Candidates who are available Fri-Sun will be given priority How You can be Qualified: Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired.
• Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Think Academy US is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.