Customer Success Representative, Inside

Job Overview

mheducation.

com Overview Build the Future McGraw Hill’s Higher Education team delivers powerful platforms, highly personalized course materials, and effective learning supplements to help students achieve their goals at every stage of their academic and professional careers.

Job Description

How can you make an impact? This remote Inside, Customer Success Representative will support college-level faculty and administrators by providing guidance, training, and resources to help them successfully use our solutions.

The CSR will partner closely with Sales and other Customer Success team members to manage customer pipelines and track progress. This role will also focus on increasing digital product usage and supporting opportunities for customer growth.

This is a remote role open to candidates residing ideally in the Eastern or Central Time Zone. Candidates should be authorized to work for any employer in the United States. There is a requirement for 5-10% travel throughout the year. What would you be doing?

Key Responsibilities

• .mheducation.com Overview Build the Future McGraw Hill’s Higher Education team delivers powerful platforms, highly personalized course materials, and effective learning supplements to help students achieve their goals at every stage of their academic and professional careers.
• This remote Inside, Customer Success Representative will support college-level faculty and administrators by providing guidance, training, and resources to help them successfully use our solutions.
• The role focuses on improving educational outcomes, student engagement, affordability, access, and equity while building strong customer relationships that drive loyalty and retention.
• The CSR will partner closely with Sales and other Customer Success team members to manage customer pipelines and track progress.
• This role will also focus on increasing digital product usage and supporting opportunities for customer growth.
• Utilize Salesforce and Gainsight to manage sales pipelines, track customer stages, measure pipeline velocity, and analyze customer data.
• Partner with Sales and Customer Success teams to assess customer needs, develop implementation plans, and support retention and new business opportunities.
• Conduct one-on-one and group Zoom meetings to provide consultative guidance, training, and support tailored to customer needs and goals.

Required Skills and Qualifications

• Develop and maintain in-depth knowledge of McGraw Hill Higher Education’s digital products, including Connect and SIMnet, as well as foundational learning science and instructional design concepts.
• Oversee implementation processes for new and returning customers, ensuring they are positioned to achieve improved outcomes and a positive experience.
• 1-2 years experience in customer success or similar role related to software implementation (higher education experience highly preferred).
• Exceptional communication and presentation skills to effectively train and support customers with varying levels of technical acumen and confidence.
• Instructional design, teaching and/or coaching experience also a plus.
• Experience using Salesforce and Gainsight is preferred.
• Play your part and experience a sense of fulfilment that will inspire you to even greater heights.
• However, base pay offered may vary depending on job-related knowledge, skills, experience, and location.

Benefits and Perks

• The role focuses on improving educational outcomes, student engagement, affordability, access, and equity while building strong customer relationships that drive loyalty and retention.
• An annual bonus plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered.
• to learn more about our benefit offerings.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

McGraw Hill LLC. is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.