Customer Success Manager (US Remote)
Job Overview
About The Position Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management.
Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters.
Job Description
From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.
Responsibilities Serve as the primary business-facing contact and trusted advisor for assigned strategic customers. Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams.
Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales.
Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap. Collaborate with Sales on long-term account strategy and positioning of relevant Upwind capabilities.
Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria. Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria.
Key Responsibilities
- About The Position Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management.
- With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security.
- We’re looking for a Customer Success Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth.
- As the counterpart to our Technical Account Managers, you’ll focus on the customer’s outcomes, executive alignment, program management, renewal/expansion, and value realization across the Upwind platform.
- Responsibilities Serve as the primary business-facing contact and trusted advisor for assigned strategic customers.
- Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria.
- Build strong relationships across executive, security, DevOps, and cloud leadership.
- Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts.
Required Skills and Qualifications
- At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.
- Exceptional communication, stakeholder management, and executive presentation skills.
- Experience partnering with technical teams (TAMs, SAs, Product) and Sales to support customer outcomes and retention.
USA Jobs Today role summary
Role Summary
Customer Success Manager (US Remote) at Upwind Security is a remote United States position and is listed as Full Time.
About The Position Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management.
Review the employer's original description and official application page before applying; USA Jobs Today organizes source-supported details for readability without changing stated requirements.
Application Checklist
- Review the stated qualifications, including: Experience partnering with technical teams (TAMs, SAs, Product) and Sales to support customer outcomes and retention. Ability to connect technical capabilities to business impact, security outcomes, and ROI.
- Confirm that the official application page still lists the role as open.
- Verify the work location and any United States eligibility or work-authorization requirements.
- Tailor your resume to the responsibilities and qualifications stated by Upwind Security.
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Original job information is provided by the hiring organization or listed source. USA Jobs Today organizes source-supported details for readability without inventing salary, benefits, qualifications, sponsorship, or remote eligibility.
Work Location and Schedule
This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.
About the Company
Upwind Security is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.
Application Notes
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