Customer Success Manager
Job Overview
Customer Success Manager - WinCap & QSS/OASIS Harris School Solutions · Remote-based with frequent on-site client visits (U. S.
) · $72,000–$82,000/year · Travel ~25–50% Why this role matters Every school day, district business officials open WinCap and QSS/OASIS to do the work that keeps schools running - making payroll, managing budgets, tracking fund balances, and reporting to the state.
Job Description
When those systems work well, teachers get paid on time and administrators get to focus on students instead of spreadsheets. But the people in those seats are changing.
A generation of district finance, HR, and operations veterans is retiring, and they're being replaced by capable newcomers who didn't grow up with our software. They need a guide. That's the heart of this role.
As Customer Success Manager for WinCap and QSS/OASIS, you're the trusted partner who keeps districts confident, supported, and loyal to Harris year after year. This is also a first for us.
Harris School Solutions is launching its first dedicated Customer Success function, and you'll be part of it from the start.
If you want to help establish something new - and measure your work in relationships strengthened rather than deals closed - this is that opportunity.
What you'll do Own a portfolio of WinCap and QSS/OASIS districts as their primary relationship and point of contact.
Key Responsibilities
- Customer Success Manager - WinCap & QSS/OASIS Harris School Solutions · Remote-based with frequent on-site client visits (U.S.) · $72,000–$82,000/year · Travel ~25–50% Why this role matters Every school day, district business officials open WinCap and QSS/OASIS to do the work that keeps schools running - making payroll, managing budgets, tracking fund balances, and reporting to the state.
- As Customer Success Manager for WinCap and QSS/OASIS, you're the trusted partner who keeps districts confident, supported, and loyal to Harris year after year.
- Working closely with leadership, you'll help shape how we show up for districts and have real input into the practices this function is built on.
- Spend real time on site with districts - building face-to-face trust that keeps relationships strong through staff turnover and budget seasons.
- Identify accounts at risk of leaving early, and step in to rebuild confidence before a relationship erodes.
- Drive adoption - especially with newer administrators - so districts feel capable and well-supported with the tools they already rely on.
- Be the customer's voice inside Harris, bringing the field's perspective back to support, product, and leadership.
- Help shape the Customer Success playbook alongside leadership - contributing to the processes, metrics, and habits the function will run on.
Required Skills and Qualifications
- Host and coordinate webinars and working sessions that deepen product knowledge across your accounts.
- What you bring Experience as a Customer Success Manager or in a similar client-facing role - ideally in software, and a real plus if you've helped stand up or shape a function rather than just inherit one.
- A bachelor's degree in Business, Marketing, Computer Science, or a related field - or equivalent experience.
- As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the role.
Benefits and Perks
- That means the long-term stability of a major parent company alongside the entrepreneurial autonomy of a focused business unit - plus competitive pay, meaningful benefits, flexibility, and a culture that values curiosity and having fun while doing great work.
USA Jobs Today role summary
Role Summary
Customer Success Manager at Harris Computer is a remote United States position and is listed as Full Time.
Customer Success Manager - WinCap & QSS/OASIS Harris School Solutions · Remote-based with frequent on-site client visits (U.S.) · $72,000–$82,000/year · Travel ~25–50% Why this role matters Every school day, district business officials open WinCap and QSS/OASIS to do the work that keeps schools running - making payroll, managing budgets, tracking fund balances, and reporting to the state.
Review the employer's original description and official application page before applying; USA Jobs Today organizes source-supported details for readability without changing stated requirements.
Application Checklist
- Review the stated qualifications, including: Host and coordinate webinars and working sessions that deepen product knowledge across your accounts. What you bring Experience as a Customer Success Manager or in a similar client-facing role - ideally in software, and a real plus if you've helped stand up or shape a function rather than just inherit one.
- Confirm that the official application page still lists the role as open.
- Verify the work location and any United States eligibility or work-authorization requirements.
- Tailor your resume to the responsibilities and qualifications stated by Harris Computer.
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Original job information is provided by the hiring organization or listed source. USA Jobs Today organizes source-supported details for readability without inventing salary, benefits, qualifications, sponsorship, or remote eligibility.
Work Location and Schedule
This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.
About the Company
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