Customer Success Manager

Job Overview

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance.

We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential.

Job Description

We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential.

We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.

You’ll play a vital role in driving Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) by ensuring customers continue to see measurable value, adopt best practices, and strengthen their long-term partnership with Cordance.

Key Responsibilities Manage a portfolio of small to mid-sized accounts to ensure successful adoption, engagement, and renewal. Monitor customer health metrics to identify renewal risks early and take corrective action.

Key Responsibilities

• We’re experienced operators and subject-matter experts with a passion for software and building businesses.
• We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact.
• We embrace what makes each company great and build on those foundations.
• We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.
• Position Overview As a Customer Success Manager (CSM) at Cordance, you’ll serve as a trusted partner to a defined portfolio of customers, focusing on expansion, price increase, and renewal initiatives.
• This role is part of our Expansion, Price Increase, and Renewals track that is dedicated to deepening customer relationships, supporting value realization, and executing seamless, data-informed renewal processes.
• You’ll also collaborate with Account Management and Sales teams to identify upsell or cross-sell opportunities that align with customer goals and overall account strategy.
• The ideal candidate is proactive, customer-focused, and eager to build a career in Customer Success, contributing directly to Cordance’s long-term customer and revenue growth.

Required Skills and Qualifications

• We’re experienced operators and subject-matter experts with a passion for software and building businesses.
• Collaborate cross-functionally with Product, Marketing, and Support to improve the overall customer experience.
• Growth and Continuous Learning: Demonstrates curiosity and drive to improve skills, processes, and customer impact.
• Required Qualifications 1–3 years of experience in Customer Success, Account Management, or Professional Services in a SaaS or tech environment.
• Bachelor’s degree preferred or equivalent practical experience.
• Strong collaboration skills and eagerness to learn.
• Preferred Qualifications Experience in B2B SaaS or tech , managing multiple customer accounts and driving retention and adoption .
• Experience managing renewals and supporting price increase or expansion initiatives.

Benefits and Perks

• When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health and Wellness: Comprehensive Health Coverage: Coverage begins on your first day of employment.
• Retirement Savings: 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%.
• Paid Time Off: Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
• Holidays: Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.
• If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Cordance is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.